%0 Journal Article %1 adigun2013examination %A ADIGUN, SHADE F. %D 2013 %E Ahmad, Tauseef %J Reviews of Progress %K Hospital Patient Satisfaction X %N 21 %T EXAMINATION OF FACTORS INFLUENCING PATIENT SATISFACTION: A STUDY CONDUCTED IN A CARDIAC STEP- DOWN UNIT OF HOSPITAL X %U http://reviewsofprogress.org/UploadedArticle/33.pdf %V 1 %X Purpose: This researcher sought to examine the factors that influence patients' satisfaction. The patients of a cardiac step down unit of hospital X was the target population. Method:This study was conducted in a cardiac- step down unit of hospital X in Nashville Tennessee. Hospital X is a 615- bed hospital; the patients on the cardiac step down were randomly selected as the sample from the pool of patient population. This cardiac step-down unit, with a very high acuity level, could only hold 34 patients at a given time. Therefore, thirty- four patients were randomly selected over a period of four weeks. Firstly, subjects were admitted as inpatient over a period of 24 hours, secondly, subjects were transferred to other facility or those with any mental or cognitive deficiencies will be excluded from the study, thirdly subject were willing to participate in study, and lastly, subject were seen by the doctor and deemed fit for discharge home or awaiting discharge paperwork. Findings: Patients were more concerned about their safety as they make decisions on where to choose their health care. Choice of service provider was associated with higher satisfaction. Recommendations: Attending to patients' immediate needs is important to improving patient satisfaction. This includes the incoming nurse doing all to solve the problems or issues generated during the previous shift. Secondly, reassessment of patients' needs it. Nurses' need to go an extra mile in meeting patient's expectation is another important issue in improving patient satisfaction.

@article{adigun2013examination, abstract = {Purpose: This researcher sought to examine the factors that influence patients' satisfaction. The patients of a cardiac step down unit of hospital X was the target population. Method:This study was conducted in a cardiac- step down unit of hospital X in Nashville Tennessee. Hospital X is a 615- bed hospital; the patients on the cardiac step down were randomly selected as the sample from the pool of patient population. This cardiac step-down unit, with a very high acuity level, could only hold 34 patients at a given time. Therefore, thirty- four patients were randomly selected over a period of four weeks. Firstly, subjects were admitted as inpatient over a period of 24 hours, secondly, subjects were transferred to other facility or those with any mental or cognitive deficiencies will be excluded from the study, thirdly subject were willing to participate in study, and lastly, subject were seen by the doctor and deemed fit for discharge home or awaiting discharge paperwork. Findings: Patients were more concerned about their safety as they make decisions on where to choose their health care. Choice of service provider was associated with higher satisfaction. Recommendations: Attending to patients' immediate needs is important to improving patient satisfaction. This includes the incoming nurse doing all to solve the problems or issues generated during the previous shift. Secondly, reassessment of patients' needs it. Nurses' need to go an extra mile in meeting patient's expectation is another important issue in improving patient satisfaction. }, added-at = {2014-08-17T09:00:10.000+0200}, author = {ADIGUN, SHADE F.}, biburl = {https://www.bibsonomy.org/bibtex/21c60de6964e4d3e6753601748c21d49e/sciencejournal}, editor = {Ahmad, Tauseef}, interhash = {2fd3dd3dc6f33e08866d624db52af4c0}, intrahash = {1c60de6964e4d3e6753601748c21d49e}, journal = {Reviews of Progress }, keywords = {Hospital Patient Satisfaction X}, month = {September}, number = 21, timestamp = {2014-08-17T09:00:10.000+0200}, title = {EXAMINATION OF FACTORS INFLUENCING PATIENT SATISFACTION: A STUDY CONDUCTED IN A CARDIAC STEP- DOWN UNIT OF HOSPITAL X }, url = {http://reviewsofprogress.org/UploadedArticle/33.pdf}, volume = 1, year = 2013 }