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%0 Journal Article
%1 journals/cor/DudinKD13
%A Dudin, Sergey A.
%A Kim, Che Soong
%A Dudina, Olga S.
%D 2013
%J Comput. Oper. Res.
%K dblp
%N 7
%P 1790-1803
%T MMAP|M|N queueing system with impatient heterogeneous customers as a model of a contact center.
%U http://dblp.uni-trier.de/db/journals/cor/cor40.html#DudinKD13
%V 40
@article{journals/cor/DudinKD13,
added-at = {2020-02-18T00:00:00.000+0100},
author = {Dudin, Sergey A. and Kim, Che Soong and Dudina, Olga S.},
biburl = {https://www.bibsonomy.org/bibtex/285f627a5f3a9a5040c0ce70176341314/dblp},
ee = {https://doi.org/10.1016/j.cor.2013.01.023},
interhash = {537ebb8d067d2c61896316d448aea6f0},
intrahash = {85f627a5f3a9a5040c0ce70176341314},
journal = {Comput. Oper. Res.},
keywords = {dblp},
number = 7,
pages = {1790-1803},
timestamp = {2020-02-19T11:49:33.000+0100},
title = {MMAP|M|N queueing system with impatient heterogeneous customers as a model of a contact center.},
url = {http://dblp.uni-trier.de/db/journals/cor/cor40.html#DudinKD13},
volume = 40,
year = 2013
}