Abstract
The developments of information and communication technologies shape the way libraries, and
more specifically higher education libraries, are organized and provide their services. The traditional
reference service is reinvented in a digital component. The awareness of the advantages and the
importance of this service availability today and predictably in the future, suggest the reflection on current
reference service situation in Polytechnic Institutes, and the contribution to its knowledge and
development.
In the empirical part of this study a survey was sent to all Polytechnic Institute libraries and its
schools.
The research is based on the reference services which Polytechnic Public Higher Education
libraries provide, even if almost all institutions assume having one or two active reference services, these
being identified, often, as traditional or digital. This mediation of the information professional has not been
neglected in the digital reference service.
The analysis of the collected enquiries' results showed that, despite almost all the libraries which
filled them have a Traditional Reference Service, only very few provide digital reference services.
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