%0 Journal Article %1 journals/dss/OrtaRHG14 %A Orta, Elena %A Ruiz, Mercedes %A Hurtado, Nuria %A Gawn, David %D 2014 %J Decis. Support Syst. %K dblp %P 36-51 %T Decision-making in IT service management: a simulation based approach. %U http://dblp.uni-trier.de/db/journals/dss/dss66.html#OrtaRHG14 %V 66

@article{journals/dss/OrtaRHG14, added-at = {2020-02-20T00:00:00.000+0100}, author = {Orta, Elena and Ruiz, Mercedes and Hurtado, Nuria and Gawn, David}, biburl = {https://www.bibsonomy.org/bibtex/2bdacf9c2d1a1358a33db48b31a334489/dblp}, ee = {https://doi.org/10.1016/j.dss.2014.06.002}, interhash = {70061eeb54e19e9d13ba12c935ee187a}, intrahash = {bdacf9c2d1a1358a33db48b31a334489}, journal = {Decis. Support Syst.}, keywords = {dblp}, pages = {36-51}, timestamp = {2020-02-21T11:39:13.000+0100}, title = {Decision-making in IT service management: a simulation based approach.}, url = {http://dblp.uni-trier.de/db/journals/dss/dss66.html#OrtaRHG14}, volume = 66, year = 2014 }