%0 Journal Article %1 Colston2003 %A Colston, Dale E %A Lisa, David M %A Sweet, Marianne F %D 2003 %J Internet Reference Services Quarterly %K Referencia Servicios_digitales %N 1/2 %P 49--69 %T Q and A NJ: service design and impact %V 8

@article{Colston2003, added-at = {2015-05-04T22:06:34.000+0200}, author = {Colston, Dale E and Lisa, David M and Sweet, Marianne F}, biburl = {https://www.bibsonomy.org/bibtex/2e7101dd5fdccd99278e23e719e434517/merlo}, interhash = {9de12d91270b8ebb5ab052797820c434}, intrahash = {e7101dd5fdccd99278e23e719e434517}, issn = {1087-5301}, journal = {Internet Reference Services Quarterly}, keywords = {Referencia Servicios_digitales}, mendeley-tags = {Referencia digital}, number = {1/2}, pages = {49--69}, timestamp = {2015-06-24T19:45:58.000+0200}, title = {{Q and A NJ: service design and impact}}, volume = 8, year = 2003 }