%0 Conference Paper %1 Greene2003 %A Greene, Louise %A Thompson, Joseph %D 2003 %I Virtual Reference Desk %K Referencia Servicios_digitales %T What Went Right? Customer Service and Repeat Users at Maryland AskUsNow! %U http://www.webjunction.org/ %V 5 %Z CY - San Antonio,Place of Meeting: San Antonio,Proceedings Title: Annual Digital Reference Conference (5. 2003. San Antonio)

@inproceedings{Greene2003, added-at = {2015-05-04T22:06:34.000+0200}, annote = {CY - San Antonio,Place of Meeting: San Antonio,Proceedings Title: Annual Digital Reference Conference (5. 2003. San Antonio)}, author = {Greene, Louise and Thompson, Joseph}, biburl = {https://www.bibsonomy.org/bibtex/2e92491ea4ab79eddfd058027c46228e8/merlo}, interhash = {a46ef4bad87ca58a3dfac2b5bff3d986}, intrahash = {e92491ea4ab79eddfd058027c46228e8}, keywords = {Referencia Servicios_digitales}, mendeley-tags = {Referencia digital}, publisher = {Virtual Reference Desk}, timestamp = {2015-06-24T19:45:58.000+0200}, title = {{What Went Right? Customer Service and Repeat Users at Maryland AskUsNow!}}, url = {http://www.webjunction.org/}, volume = 5, year = 2003 }