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Inspection-Based Evaluations

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The Human Computer Interaction Handbook, chapter 56, CRC Press, Boca Raton, FL, 3 edition, (2012)
DOI: 10.1201/b11963-65

Abstract

Usability inspection methods (UIMs) are approaches to usability evaluation based on expert inspection of a user interface and the probable user interactions with it. They can be applied to any designed artifact during development: a paper prototype, a storyboard, a working prototype, tested production software, or an installed public release. They are analytical evaluation methods, which involve no typical end users, unlike empirical methods such as user testing. UIMs require only availability of a designed artifact, trained evaluators, and supplementary project/evaluator resources. The resource requirement for evaluation is thus low: UIMs were one of the first groups of discount methods within HCI. More recently, HCI has focused more on the affective aspects of interaction, and these too now need to be considered when assessing UIMs. It is unrealistic to expect UIMs alone to guarantee high quality evaluation. Interaction design is a complex challenging activity that demands extensive expertise and understanding.

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