Incollection,

Usability Testing

, and .
The Human Computer Interaction Handbook, chapter 53, CRC Press, Boca Raton, FL, 3 edition, (2012)
DOI: 10.1201/b11963-62

Abstract

Usability testing has evolved in line with changes in the user experience field. For example, practitioners have been exploring ways to work faster and cheaper and to be less formal in their preparation and reporting. In addition, we are just beginning to understand the impact of long-accepted think aloud methods. We now have a better understanding of the standard usability measures, but we also have new technologies, such as eye tracking, which provide new sources of data. Some issues, such as the number and types of participants to use, continue to be debated with no clear resolution. As evidence of this, there has been a push to find ways to conduct tests with both local, convenient participants (e.g., hallway testing) and diverse participants (remote testing). So although there has been progress on many fronts, there are still many areas left to explore.

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