http://www.bibsonomy.org/burst/user/bertil.hatt/CRM;BibSonomy BuRST Feed for /user/bertil.hatt/CRM;2008-08-21T13:10:15+02:00March 2008http://www.bibsonomy.org/bibtex/23a818cc0ead6bcf7fcfbdad985169af7/bertil.hattbertil.hatt2008-03-13T16:33:57+01:00Programming Lifetime Control; CRM; Customer Value; Optimal Dynamic <span style="color:#555555;">Sunil <a href="http://www.bibsonomy.org/author/Gupta">Gupta</a> and Carl <a href="http://www.bibsonomy.org/author/Mela">Mela</a> and Jos'e <a href="http://www.bibsonomy.org/author/Vidal-Sanz">Vidal-Sanz</a> </span>(<em>2006</em>) <em>http://www.hbs.edu/research/pdf/07-035.pdf . </em>Thu Mar 13 16:33:57 CET 2008http://www.hbs.edu/research/pdf/07-035.pdfThe Value of a ``Free'' Customer2006Programming Lifetime Control; CRM; Customer Value; Optimal Dynamic