Bibikas, D.; Kourtesis, D.; Paraskakis, I.; Bernardi, A.; Sauermann, L.; Apostolou, D.; Mentzas, G. & Vasconcelos, A. C.: A Sociotechnical Approach to Knowledge Management in the Era of Enterprise 2.0: the Case of OrganiK. In:
Scalable Computing: Practice and Experience Scientific International Journal for Parallel and Distributed Computing 9 (2008), Nr. 4, S. 315–327
[Volltext]
[Kurzfassung]
[BibTeX]
The increasing need of small knowledge-intensive companies for loosely-coupled
collaboration and ad-hoc knowledge sharing has led to a strong requirement
for an alternative approach to developing knowledge management systems.
This paper proposes a framework for managing organisational knowledge
that builds on a socio-technical perspective and considers people
as well as technology as two highly interconnected components. We
introduce a conceptualised system architecture that merges enterprise
social software characteristics from the realm of Enterprise 2.0,
and information processing techniques from the domain of Semantic
Web technologies. In order to deliver a KM approach that could assist
in reducing the socio-technical gap, we suggest deploying such a
solution using an integrated sociotechnical implementation methodology.