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User experience at NCR: an organisational overview., , , , and . BCS HCI, page 195-203. ACM, (2010)The behavioural impact of a visually represented virtual assistant in a self-service checkout context., , and . BCS HCI, page 58-63. ACM, (2011)Biometrics in Practice: What Does HCI Have to Say?, , , and . INTERACT (2), volume 5727 of Lecture Notes in Computer Science, page 920-921. Springer, (2009)Dishonest Behavior at Self-Service Checkouts., , , , and . HCI (23), volume 9191 of Lecture Notes in Computer Science, page 267-278. Springer, (2015)Investigating the future of self-service technology., , and . BCS HCI, page 346-349. ACM, (2010)Factors affecting users' choice of words in speech-based interaction with public technology., , and . Int. J. Speech Technol., 2 (1): 45-59 (1997)The Unfriendly User: Exploring Social Reactions to Chatterbots, , and . Proc. Int. Conf. Affective Human Factor Design, page 467--474. Asean Academic Press, (2001)VIP: a visual approach to user authentication., , , , , and . AVI, page 316-323. ACM, (2002)Gendering the Machine: Preferred Virtual Assistant Gender and Realism in Self-Service., , , and . IVA, volume 8108 of Lecture Notes in Computer Science, page 106-115. Springer, (2013)Security in context: investigating the impact of context on attitudes towards biometric technology., , , and . BCS HCI, page 108-116. ACM, (2010)