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Towards Auto-remediation in Services Delivery: Context-Based Classification of Noisy and Unstructured Tickets.

, , , , and . ICSOC, volume 8831 of Lecture Notes in Computer Science, page 478-485. Springer, (2014)

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Cognitive Coordination of Global Service Delivery., , , , , , and . CoRR, (2014)Automated Assignment of Helpdesk Email Tickets: An AI Lifecycle Case Study., , , , and . AI Mag., 41 (3): 45-62 (2020)Continuous Learning as a Service for Conversational Virtual Agents., , and . ICSOC, volume 10601 of Lecture Notes in Computer Science, page 641-656. Springer, (2017)Improved Topology Extraction Using Discriminative Parameter Mining of Logs., , , and . PAKDD (1), volume 12712 of Lecture Notes in Computer Science, page 333-345. Springer, (2021)How to Enable Multiple Skill Learning in a SLA Constrained Service System?, , and . ICSOC, volume 8831 of Lecture Notes in Computer Science, page 260-274. Springer, (2014)Distributed Generalized Dynamic Barrier Synchronization., , and . ICDCN, volume 6522 of Lecture Notes in Computer Science, page 143-154. Springer, (2011)A Proof System for a PGAS Language., and . Concurrency, Compositionality, and Correctness, volume 5930 of Lecture Notes in Computer Science, page 162-184. Springer, (2010)Automated Quality Assessment of Unstructured Resolution Text in IT Service Systems., , and . ICSOC, volume 9936 of Lecture Notes in Computer Science, page 221-235. Springer, (2016)Automatic problem extraction and analysis from unstructured text in IT tickets., , , , and . IBM J. Res. Dev., 61 (1): 4:41-4:52 (2017)Monolith to Microservice Candidates using Business Functionality Inference., , , , , , , and . ICWS, page 758-763. IEEE, (2021)