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Virtual reference software comparative review. The Charleston Advisor, (2004)Virtual reference services: Exploring the open source options. Sponsored by SIG DL, SIG ED, SIG LAN, SIG STI., , , , and . ASIST, volume 39 of Proc. Assoc. Inf. Sci. Technol., page 496. Wiley, (2002)Instant messaging reference: users' evaluation of library chat, and . Reference Services Review, 30 (3): 183--197 (2002)Server-side includes made simple.. Electron. Libr., 20 (5): 382-389 (2002)An accessibility study of state legislative Web sites., and . Gov. Inf. Q., 21 (1): 65-85 (2004)Citizens' access to on-line state legislative documents., and . Gov. Inf. Q., 18 (2): 105-121 (2001)Site search and instant messaging reference: a comparative study. Internet Reference Services Quarterly, 8 (1/2): 167--182 (2003)Discovery Tools and Information Literacy. Journal of Web Librarianship, 5 (3): 171--178 (July 2011)An Evidence-Based Review of Academic Web Search Engines, 2014-2016: Implications for librarians' practice and research agenda. Information Technology and Libraries, 36 (2): 7 (June 2017)Federated Search Is Dead—and Good Riddance!. Journal of Web Librarianship, 5 (2): 77--79 (April 2011)