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Development and Utilisation of a Case-Based Help-Desk Support System in a Corporate Environment

, and . Case-Based Reasoning Research and Development. Lecture Notes in Artificial Intelligence, page 132-146. Springer Verlag, (1999)

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Development and Utilisation of a Case-Based Help-Desk Support System in a Corporate Environment, and . Case-Based Reasoning Research and Development. Lecture Notes in Artificial Intelligence, page 132-146. Springer Verlag, (1999)Development and Utilisation of a Case-Based Help-Desk Support System in a Corporate Environment, and . Case-Based Reasoning Research and Development. Lecture Notes in Artificial Intelligence, page 132-146. Springer Verlag, (1999)Towards Goal Elicitation by User Observation, and . Proceedings of the LLWA 2003, page 224--228. Karlsruhe, AIFB Karlsruhe, GI, (October 2003)