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Successful Customer Relationship Management in Financial Applications (Tutorial PM-1), , and . Tutorial Notes of the Sixth ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, page 165--241. New York, NY, USA, ACM, (2000)Data Preparation for Data Mining. Morgan Kaufmann, (1999)Successful customer relationship management in financial applications (tutorial PM-1)., , and . KDD Tutorial Notes, page 165-241. ACM, (2000)