Von Wicked Problems zu semi-strukturierten Prozessen: Modellgestützte
Planung internationaler Dienstleistungsprozesse
M. Prilla, R. Skrotzki, and T. Herrmann. Export und Internationalisierung wissensintensiver Dienstleistungen, page 203-232. Lohmar, Eul Verlag, (2010)
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