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A service delivery platform for server management services., , , , , , , , , and 8 other author(s). IBM J. Res. Dev., 53 (6): 2 (2009)Polygraph: System for Dynamic Reduction of False Alerts in Large-Scale IT Service Delivery Environments., , , , , and . USENIX Annual Technical Conference, USENIX Association, (2011)Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM., , , , , , , and . ISADS, page 157-164. IEEE Computer Society, (2003)Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems., , , , , and . ICWS, page 237-245. IEEE Computer Society, (2005)A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing Contracts., , , and . EC-Web, volume 2455 of Lecture Notes in Computer Science, page 363-376. Springer, (2002)Towards an optimized model of incident ticket correlation., , , , , and . Integrated Network Management, page 569-576. IEEE, (2009)Low traffic overlay networks with large routing tables., , , , , , and . SIGMETRICS, page 14-25. ACM, (2005)Utility computing SLA management based upon business objectives., , , , , and . IBM Syst. J., 43 (1): 159-178 (2004)Integration and Exploitation of SLA Management Data using the DIRECT Metadata Management Framework., , , , and . CCCT (2), page 329-336. The International Institute of Informatics and Systemics (IIIS), (2004)PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics., , , , , and . IEEE SCC, page 33-40. IEEE Computer Society, (2005)