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MMAP|M|N queueing system with impatient heterogeneous customers as a model of a contact center.

, , and . Comput. Oper. Res., 40 (7): 1790-1803 (2013)

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Priority retrial queueing model operating in random environment with varying number and reservation of servers., , , and . Appl. Math. Comput., (2015)Analysis of a Retrial Queue with Limited Processor Sharing Operating in the Random Environment., , , and . WWIC, volume 10372 of Lecture Notes in Computer Science, page 38-49. Springer, (2017)Tandem queueing system with impatient customers as a model of call center with Interactive Voice Response., , , and . Perform. Evaluation, 70 (6): 440-453 (2013)Analysis of the MAP/PH/1 service system with repeat calls and energy audit., and . Automatic Control and Computer Sciences, 49 (5): 277-285 (2015)Analysis Of Unreliable Multi-Server Queueing System With Breakdowns Spread And Quarantine., , , and . ECMS, page 680-686. European Council for Modeling and Simulation, (2017)Queueing System MAP|PH|N|R with Session Arrivals Operating in Random Environment., , , and . CN, volume 370 of Communications in Computer and Information Science, page 406-415. Springer, (2013)Multi-server Queueing System MAP/M/N(r)/∞ Operating in Random Environment., , , and . CN, volume 522 of Communications in Computer and Information Science, page 306-315. Springer, (2015)Performance evaluation of a wireless sensor node with energy harvesting and varying conditions of operation., , , and . ICC, page 1-6. IEEE, (2017)Tandem queueing system MAP|M|N|K - N → |M|R|∞ with impatient customers as a model of remote technical support., , and . BCFIC, page 134-139. IEEE, (2012)Analysis of Priority Retrial Queue With Many Types of Customers and Servers Reservation as a Model of Cognitive Radio System., , , and . IEEE Trans. Commun., 65 (1): 186-199 (2017)