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Optimizing organizational design in complex service delivery systems.

, and . CNSM, page 154-162. IEEE Computer Society, (2014)

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Service analytics for IT service management., , , , and . IBM J. Res. Dev., (2016)Generic Online Optimization of Multiple Configuration Parameters with Application to a Database Server., , , , , and . DSOM, volume 2867 of Lecture Notes in Computer Science, page 3-15. Springer, (2003)Improving response accuracy for classification- based conversational IT services., and . NOMS, page 1-15. IEEE, (2018)Dynamic Adaptation of Temporal Event Correlation for QoS Management in Distributed Systems., , , and . IWQoS, page 290-294. IEEE, (2006)A control theory foundation for self-managing computing systems., , , , , and . IEEE J. Sel. Areas Commun., 23 (12): 2213-2222 (2005)Using fuzzy control to maximize profits in service level management., , and . IBM Syst. J., 41 (3): 403-420 (2002)Guest Editorial: Special Section on Advances in Big Data Analytics for Management., , , , and . IEEE Trans. Netw. Serv. Manag., 15 (1): 10-12 (2018)The cost of service quality in IT Outsourcing., , and . Integrated Network Management, page 773-784. IEEE, (2011)Modeling a complex global service delivery system., , , and . WSC, page 690-702. IEEE, (2011)MIMO control of an Apache web server: modeling and controller design., , , , and . ACC, page 4922-4927. IEEE, (2002)