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Empowering service organizations by integrating creativity and knowledge management into the service development process

, , , and . Proceedings of HCI International, Erlbaum, (2005)

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Wissensmanagement in kleinen und mittleren Unternehmen und �ffentlicher Verwaltung. Ein Leitfaden., , , , , , and . Bundesministerium f�r Wirtschaft (BMWI): Harzdruckerei Wernigerode, (2007)Empowering service organizations by integrating creativity and knowledge management into the service development process, , , and . Proceedings of HCI International, Erlbaum, (2005)Facilitating asynchronous discussions in learning communities: the impact of moderation strategies., and . Behav. Inf. Technol., 26 (1): 73-80 (2007)Kollaboratives Lernen in wissensintensiven Dienstleistungen, and . Entwicklung innovativer Dienstleistungen – Wissen, Kreativität, Lernen, Fraunhofer Irb Verlag, München, (2005)Playfully Assigning Keywords to Content, and . (2005)Fostering scientific writing with web 2.0 applications. COOP 2008: Workshop Academia 2.0 and beyond, (May 2008)Combining Web 2.0 and Collaboration Support Systems, and . (2008)Wissensmanagement in kleinen und mittleren Unternehmen und öffentlicher Verwaltung. Ein Leitfaden., , , , , , and . Bundesministerium für Wirtschaft (BMWI): Harzdruckerei Wernigerode, (2007)Rollenbasierte Kooperationsunterstützung in CSCL-Umgebungen., and . DeLFI, volume P-52 of LNI, page 223-234. GI, (2004)Innovationsarbeit im Web 2.0. Sind Sie bereit?, , and . Journal Arbeit, (Sommer 2009)