Customization as a Service: Wissenstransfer zwischen Anbieter und Kunde bei Beratungsdienstleistungen im Softwarebereich
M. Bertram, M. Schaarschmidt, S. Ivens, and D. Homscheid. Produktivität von Customization Services: Messung, Bewertung und Steuerung am Beispiel industrieller Dienstleistungen, Eul-Verlag, (2014)
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