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Personalization and Community Communication for Customer Support

, and . Proc.6th Intl. Conf. on Work With Display Units – World Wide Work (WWDU2002), page 530-532. Berchtesgaden, (Mai 2002)

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Communities for Co-Design: Customer Collaboration as an Enabler for Mass Customization, , , and . Proc. Annual Meeting of the Academy of Management 2005, Honolulu, Hawaii, (August 2005)Overcoming Mass Confusion:, , , and . Journal of Computer-Mediated Communication, (2005)E-Business mit betriebswirtschaftlicher Standardsoftware, , and . Hanser, München, (2004)Process and Service Orientation in ERP Software., and . AMCIS, page 390. Association for Information Systems, (2009)ICT Outsourcing in the Swiss SME Sector: Conclusions and Typical Company Clusters., , and . ECIS, page 2367-2379. (2008)Upgrading to a New Version of an ERP System: A Multilevel Analysis of Influencing Factors in a Software Ecosystem., and . HICSS, page 4709-4718. IEEE Computer Society, (2012)An Evaluation of Australian and Swiss E-Shops in the Grocery Sector., , and . HICSS, IEEE Computer Society, (2005)ICT and Innovation in Small Companies., , and . ECIS, page 1226-1239. University of St. Gallen, (2007)Business Software Integration: An Empirical Study in Swiss SMEs., and . Bled eConference, page 11. (2005)Selling Books Online: An Evaluation of Australian and Swiss E-Shops., , , and . Bled eConference, page 43. (2005)