Ordnungsrahmen für das Management industrieller Dienstleistungen
G. Schuh, and G. Gudergan. Management industrieller Dienstleistungen: Handbuch Produktion und Management 8, chapter 2, Springer Vieweg, Berlin, 2 edition, (2016)
DOI: 10.1007/978-3-662-47256-9_2
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