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The Email Strategy Investigation Model (eSIM): A DSS for Analysis of Email Processing Strategies., , , and . Decision Support for Global Enterprises, volume 2 of Annals of Information Systems, Springer, (2007)Performance analysis of synchronous production lines., and . IEEE Trans. Robotics Autom., 7 (1): 1-8 (1991)Applications of petri net based models in the modelling and analysis of flexible manufacturing systems., and . ICRA, page 312-317. IEEE, (1986)A comparative evaluation of analytical approximations for analyzing production-inventory networks., and . Comput. Ind. Eng., 62 (2): 644-652 (2012)Solving general multi-class closed queuing networks using parametric decomposition., , and . Comput. Oper. Res., 40 (7): 1777-1789 (2013)The Need for a Modular Approach to IT Enablement., and . IT Prof., 18 (2): 50-56 (2016)Modelling and analysis of e-mail management for improved customer relationship management., , , and . Int. J. Simul. Process. Model., 1 (3/4): 125-137 (2005)Design and Implementation of a Highly Reusable Modeling and Simulation Framework for Discrete Part Manufacturing Systems., , , , , and . WSC, page 680-688. ACM Press, (1992)Modeling operator/workstation interference in asynchronous automatic assembly systems., and . Discrete Event Dynamic Systems, 1 (1): 93-124 (1991)Toward an integrated framework for modeling enterprise processes., , , and . Commun. ACM, 47 (3): 83-87 (2004)