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Recommending Next Best Skill in Conversational Robotic Process Automation., , , , and . BPM (Blockchain and RPA Forum), volume 459 of Lecture Notes in Business Information Processing, page 215-230. Springer, (2022)Unleashing Analytics to Reduce Costs and Improve Quality in Wastewater Treatment., , , and . INFORMS J. Appl. Anal., 49 (4): 262-268 (2019)Prescriptive Process Monitoring in Intelligent Process Automation with Chatbot Orchestration., , , and . PMAI@IJCAI, volume 3310 of CEUR Workshop Proceedings, page 49-60. CEUR-WS.org, (2022)The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the M/M/n + G queue., and . OR Spectrum, 26 (3): 377-411 (2004)What's Wrong with My Dishwasher: Advanced Analytics Improve the Diagnostic Process for Miele Technicians., , , , and . INFORMS J. Appl. Anal., 49 (5): 384-396 (2019)Operational optimization of wastewater treatment plants: a CMDP based decomposition approach., , , and . Ann. Oper. Res., 317 (1): 313-330 (2022)Toward Simulation-based Real-time Decision-support Systems for Emergency Departments., , , , , , , and . WSC, page 2042-2053. IEEE, (2009)Service Engineering: Data-Based Course Development and Teaching., and . INFORMS Trans. Educ., 11 (1): 3-19 (2010)Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue., and . Queueing Syst. Theory Appl., 51 (3-4): 361-402 (2005)Waiting and sojourn times in a multi-server queue with mixed priorities., , and . Queueing Syst. Theory Appl., 61 (4): 305-328 (2009)