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MANA: Identifying and Mining Unstructured Business Processes., , , and . Business Process Management Workshops, volume 132 of Lecture Notes in Business Information Processing, page 199-204. Springer, (2012)Improving Negotiations through Fuzzy Cognitive Maps., , and . SEKE, page 110-115. Knowledge Systems Institute Graduate School, (2009)Um Ambiente Integrador de Notícias do Governo., , , , , , and . SBSI, page 373-383. (2011)Leveraging the crowd collaboration to monitor the waiting time of day-to-day services., , , and . CSCWD, page 109-114. IEEE, (2015)Using Simulation Games to Improve Negotiation Abilities., , , , and . CSREA EEE, page 96-101. CSREA Press, (2010)Contract Negotiations Supported Through Risk Analysis., , and . ISD, page 579-587. Springer, (2008)Designing for monitoring the waiting time of day-to-day services., , , , and . CSCWD, page 492-497. IEEE, (2016)Integrating web and mobile knowledge management tools to improve negotiations., , , , , and . SMC, page 3035-3040. IEEE, (2011)Behavioral aspects of Information Technology negotiators., and . SMC, page 3041-3045. IEEE, (2011)Evaluating Risks in Software Negotiations through Fuzzy Cognitive Maps., , , and . ICEIS (2), page 280-383. (2009)