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Designing for the mental model: an interdisciplinary approach to the definition of a user interface for electronic mail systems.

, , , , , , , , and . Informatics and Psychology Workshop, page 253-288. North-Holland, (1987)

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Controlling the Presentation of Web-Based Training Materials Using Templates., , , and . Teleteaching, volume 120 of books@ocg.at, page 705-714. Austrian Computer Society, (1998)Visualizing and Representing Knowledge for the End User: A Review., and . Int. J. Man Mach. Stud., 38 (1): 23-49 (1993)End-User Knowledge Manipulation Systems: The Speech Knowledge Interface., , , , and . ACM Conference on Computer Science, page 359-366. ACM, (1992)An architecture for knowledge-based front ends., and . Knowl. Based Syst., 3 (4): 221-224 (1990)Constructing End-User Knowledge Manipulation Systems., , , and . Int. J. Man Mach. Stud., 38 (1): 51-70 (1993)