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End-user training and support: a comparison of two approaches.. ECIS, page 660-672. Euro-Arab Management School, (1998)Artifacts, Tools and Generalizing Usability Test Results., and . SCIS, volume 223 of Lecture Notes in Business Information Processing, page 121-134. Springer, (2015)When one is more than twenty one.. HCI (2), page 558-562. Lawrence Erlbaum, (1999)Back to User-Centered Usability Testing., , , and . SouthCHI, volume 7946 of Lecture Notes in Computer Science, page 91-106. Springer, (2013)Taking Organizational Implementation Seriously: The Case of IOS Implementation., , and . Diffusion and Adoption of Networked Information Technologies, volume 138 of IFIP, page 181-198. Springer, (2003)Visual Simulation as an Aid to Understanding Computer Functions., , and . Interact. Comput., 3 (2): 187-203 (1991)Testing the Unknown - Value of Usability Testing for Complex Professional Systems Development., , and . INTERACT (2), volume 9297 of Lecture Notes in Computer Science, page 300-314. Springer, (2015)Are We Testing Utility? Analysis of Usability Problem Types., , and . HCI (18), volume 9186 of Lecture Notes in Computer Science, page 269-280. Springer, (2015)