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Tools to help you survive your success., and . SIGUCCS, page 280-281. ACM, (2001)Living in an ACD World.. SIGUCCS, page 362-364. ACM, (2000)Supporting PeopleSoft in an Academic Environment: Pitbull or Poodle?, and . SIGUCCS, page 322-325. ACM, (2000)Surviving your success., and . SIGUCCS, page 210-214. ACM, (2001)