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SUITOR: an attentive information system., , , and . IUI, page 169-176. ACM, (2000)Service systems, service scientists, SSME, and innovation., , , and . Commun. ACM, 49 (7): 81-85 (2006)Collaboration in System Administration., , and . ACM Queue, 8 (12): 10 (2010)Modeling business representational activity online: A case study of a customer-centered business., and . Knowl. Based Syst., 17 (1): 39-56 (2004)Gaze and Speech in Attentive User Interfaces., , , , and . ICMI, volume 1948 of Lecture Notes in Computer Science, page 1-7. Springer, (2000)FORCES: feedback and control for occupants to refine comfort and energy savings., , , , and . UbiComp, page 1188-1199. ACM, (2016)Guest Editorial: In Search of a New Alignment in Service Research-Dual-Journal Special Sections., , and . IEEE Trans. Serv. Comput., 10 (6): 839-840 (2017)Service-oriented technology and management: Perspectives on research and practice for the coming decade., , , , , and . Electron. Commer. Res. Appl., 7 (4): 356-376 (2008)Market Orientation, Internal Process, and External Network: A Qualitative Comparative Analysis of Key Decisional Alternatives in the New Service Development., and . Decis. Sci., 40 (3): 601-625 (2009)How to Personalize the Web., , and . CHI, page 75-82. ACM/Addison-Wesley, (1997)