<rdf:RDF xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:syn="http://purl.org/rss/1.0/modules/syndication/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" xmlns:cc="http://web.resource.org/cc/" xmlns:rdfs="http://www.w3.org/2000/01/rdf-schema#" xmlns="http://purl.org/rss/1.0/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#"><channel rdf:about="http://www.bibsonomy.org/user/michael/maris"><title>BibSonomy publications for /user/michael/maris</title><link>http://www.bibsonomy.org/publrss/user/michael/maris</link><description>BibSonomy RSS Feed for /user/michael/maris</description><items><rdf:Seq><rdf:li rdf:resource="http://www.bibsonomy.org/bibtex/284372acc69e94513cf235fa377fe650e/michael"/><rdf:li rdf:resource="http://www.bibsonomy.org/bibtex/2d19bf5ff46ef7d5d2b24e55986975ea2/michael"/><rdf:li rdf:resource="http://www.bibsonomy.org/bibtex/2632664afa84b333b2d9e895fba6982db/michael"/><rdf:li rdf:resource="http://www.bibsonomy.org/bibtex/25744a27eec7f59887d2366f6e5fcc05d/michael"/><rdf:li rdf:resource="http://www.bibsonomy.org/bibtex/282aecfe1ca738e113aa240876fe611ff/michael"/><rdf:li rdf:resource="http://www.bibsonomy.org/bibtex/282ebfa6e15b92d9d7aa917efd5f1e3e9/michael"/><rdf:li rdf:resource="http://www.bibsonomy.org/bibtex/2b65d0166fcc28fff76e9a57169be0a7b/michael"/><rdf:li rdf:resource="http://www.bibsonomy.org/bibtex/2b75f5d5b6967f27b29f8aa609aec68f9/michael"/><rdf:li rdf:resource="http://www.bibsonomy.org/bibtex/22b5641aa26b09644a2b9ab9d12255e6d/michael"/><rdf:li rdf:resource="http://www.bibsonomy.org/bibtex/2ee16c0ee034262f28538f09021022653/michael"/><rdf:li rdf:resource="http://www.bibsonomy.org/bibtex/26c346db25aee6b29ea179b0aef018578/michael"/><rdf:li rdf:resource="http://www.bibsonomy.org/bibtex/2d7af42741cbe1667277166bedd453080/michael"/><rdf:li rdf:resource="http://www.bibsonomy.org/bibtex/20a747130a7e2e42d777d74e5c62e0e54/michael"/><rdf:li rdf:resource="http://www.bibsonomy.org/bibtex/2434d1e27ddcaeac24ca316db991eb716/michael"/></rdf:Seq></items></channel><item rdf:about="http://www.bibsonomy.org/bibtex/284372acc69e94513cf235fa377fe650e/michael"><title>Modellierung statt Interviews? Eine &#8218;neue&#8217; qualitative Erhebungsmethode</title><link>http://www.bibsonomy.org/bibtex/284372acc69e94513cf235fa377fe650e/michael</link><dc:creator>michael</dc:creator><dc:date>2008-06-13T12:01:26+02:00</dc:date><dc:subject>ownstuff modeling stwt myown imtm empirical DISS maris </dc:subject><content:encoded>&lt;span style=&#034;color:#555555;&#034;&gt;Isa &lt;a href=&#034;http://www.bibsonomy.org/author/Jahnke&#034;&gt;Jahnke&lt;/a&gt;  and Thomas &lt;a href=&#034;http://www.bibsonomy.org/author/Herrmann&#034;&gt;Herrmann&lt;/a&gt;  and Michael &lt;a href=&#034;http://www.bibsonomy.org/author/Prilla&#034;&gt;Prilla&lt;/a&gt;  &lt;/span&gt;&lt;em&gt;Proceedings of Mensch und Computer 2008 (forthcoming), &lt;/em&gt;(&lt;em&gt;2008&lt;/em&gt;)</content:encoded><taxo:topics><rdf:Bag><rdf:li rdf:resource="http://www.bibsonomy.org/tag/ownstuff"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/modeling"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/stwt"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/myown"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/imtm"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/empirical"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/DISS"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/maris"/></rdf:Bag></taxo:topics></item><item rdf:about="http://www.bibsonomy.org/bibtex/2d19bf5ff46ef7d5d2b24e55986975ea2/michael"><title>Exporting services with modular service architectures: Flexible methods for planning, validating, and implementing services for international markets</title><link>http://www.bibsonomy.org/bibtex/2d19bf5ff46ef7d5d2b24e55986975ea2/michael</link><dc:creator>michael</dc:creator><dc:date>2008-04-17T17:54:20+02:00</dc:date><dc:subject>services ownstuff maris myown serviceengineering </dc:subject><content:encoded>&lt;span style=&#034;color:#555555;&#034;&gt;Tilo &lt;a href=&#034;http://www.bibsonomy.org/author/Böhmann&#034;&gt;B&amp;#246;hmann&lt;/a&gt;  and Wolfgang &lt;a href=&#034;http://www.bibsonomy.org/author/Burr&#034;&gt;Burr&lt;/a&gt;  and Thomas &lt;a href=&#034;http://www.bibsonomy.org/author/Herrmann&#034;&gt;Herrmann&lt;/a&gt;  and Helmut &lt;a href=&#034;http://www.bibsonomy.org/author/Krcmar&#034;&gt;Krcmar&lt;/a&gt;  and Ronald &lt;a href=&#034;http://www.bibsonomy.org/author/Miller&#034;&gt;Miller&lt;/a&gt;  and Michael &lt;a href=&#034;http://www.bibsonomy.org/author/Prilla&#034;&gt;Prilla&lt;/a&gt;  and Ute &lt;a href=&#034;http://www.bibsonomy.org/author/Reuter&#034;&gt;Reuter&lt;/a&gt;  and Michael &lt;a href=&#034;http://www.bibsonomy.org/author/Schermann&#034;&gt;Schermann&lt;/a&gt;  and Sandra &lt;a href=&#034;http://www.bibsonomy.org/author/Zeugner&#034;&gt;Zeugner&lt;/a&gt;  &lt;/span&gt;&lt;em&gt;Technologie - Innovation - Dienstleistung. Tagungsband 7. Dienstleistungstagung, &lt;/em&gt;(&lt;em&gt;2008&lt;/em&gt;)</content:encoded><taxo:topics><rdf:Bag><rdf:li rdf:resource="http://www.bibsonomy.org/tag/services"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/ownstuff"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/maris"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/myown"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/serviceengineering"/></rdf:Bag></taxo:topics></item><item rdf:about="http://www.bibsonomy.org/bibtex/2632664afa84b333b2d9e895fba6982db/michael"><title>Von &#8222;Wicked Problems&#8220; zu semi-strukturierten Prozessen: Modellgest&#252;tzte Planung internationaler Dienstleistungsprozesse</title><link>http://www.bibsonomy.org/bibtex/2632664afa84b333b2d9e895fba6982db/michael</link><dc:creator>michael</dc:creator><dc:date>2008-04-14T17:10:13+02:00</dc:date><dc:subject>maris myown services modelling serviceengineering ownstuff </dc:subject><content:encoded>&lt;span style=&#034;color:#555555;&#034;&gt;Michael &lt;a href=&#034;http://www.bibsonomy.org/author/Prilla&#034;&gt;Prilla&lt;/a&gt;  and Rainer &lt;a href=&#034;http://www.bibsonomy.org/author/Skrotzki&#034;&gt;Skrotzki&lt;/a&gt;  and Thomas &lt;a href=&#034;http://www.bibsonomy.org/author/Herrmann&#034;&gt;Herrmann&lt;/a&gt;  &lt;/span&gt;&lt;em&gt;Export und Internationalisierung wissensintensiver Dienstleistungen, &lt;/em&gt;(&lt;em&gt;2008 (forthcoming)&lt;/em&gt;)</content:encoded><taxo:topics><rdf:Bag><rdf:li rdf:resource="http://www.bibsonomy.org/tag/maris"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/myown"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/services"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/modelling"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/serviceengineering"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/ownstuff"/></rdf:Bag></taxo:topics></item><item rdf:about="http://www.bibsonomy.org/bibtex/25744a27eec7f59887d2366f6e5fcc05d/michael"><title>Dienstleistungsmanagement und Standortentscheidungen im internationalen Kontext - M&#246;glichkeiten und Grenzen des Einsatzes betriebswirtschaftlicher Verfahren</title><link>http://www.bibsonomy.org/bibtex/25744a27eec7f59887d2366f6e5fcc05d/michael</link><dc:creator>michael</dc:creator><dc:date>2008-01-04T16:59:10+01:00</dc:date><dc:subject>services maris </dc:subject><content:encoded>&lt;span style=&#034;color:#555555;&#034;&gt;Herbert &lt;a href=&#034;http://www.bibsonomy.org/author/Woratschek&#034;&gt;Woratschek&lt;/a&gt;  and Sven &lt;a href=&#034;http://www.bibsonomy.org/author/Pastowski&#034;&gt;Pastowski&lt;/a&gt;  &lt;/span&gt;&lt;em&gt;chapter 3, &lt;/em&gt;&lt;em&gt;page215-240. &lt;/em&gt;&lt;em&gt;Gabler, &lt;/em&gt;(&lt;em&gt;2004&lt;/em&gt;)</content:encoded><taxo:topics><rdf:Bag><rdf:li rdf:resource="http://www.bibsonomy.org/tag/services"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/maris"/></rdf:Bag></taxo:topics></item><item rdf:about="http://www.bibsonomy.org/bibtex/282aecfe1ca738e113aa240876fe611ff/michael"><title>Bringing life into references process models: A participatory approach for identifying, discussing, and resolving model adaptations</title><link>http://www.bibsonomy.org/bibtex/282aecfe1ca738e113aa240876fe611ff/michael</link><dc:creator>michael</dc:creator><dc:date>2008-01-04T16:59:10+01:00</dc:date><dc:subject>services model serviceengineering process ownstuff imtm stwt referencemodelling DISS maris </dc:subject><content:encoded>&lt;span style=&#034;color:#555555;&#034;&gt;M. &lt;a href=&#034;http://www.bibsonomy.org/author/Schermann&#034;&gt;Schermann&lt;/a&gt;  and M. &lt;a href=&#034;http://www.bibsonomy.org/author/Prilla&#034;&gt;Prilla&lt;/a&gt;  and H. &lt;a href=&#034;http://www.bibsonomy.org/author/Krcmar&#034;&gt;Krcmar&lt;/a&gt;  and T. &lt;a href=&#034;http://www.bibsonomy.org/author/Herrmann&#034;&gt;Herrmann&lt;/a&gt;  &lt;/span&gt;&lt;em&gt;Proceedings of Mulitkonferenz Wirtschaftsinformatik (MKWI 08), &lt;/em&gt;(&lt;em&gt;2008&lt;/em&gt;)</content:encoded><taxo:topics><rdf:Bag><rdf:li rdf:resource="http://www.bibsonomy.org/tag/services"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/model"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/serviceengineering"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/process"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/ownstuff"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/imtm"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/stwt"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/referencemodelling"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/DISS"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/maris"/></rdf:Bag></taxo:topics></item><item rdf:about="http://www.bibsonomy.org/bibtex/282ebfa6e15b92d9d7aa917efd5f1e3e9/michael"><title>Modellbasiertes Dienstleistungsmanagement</title><link>http://www.bibsonomy.org/bibtex/282ebfa6e15b92d9d7aa917efd5f1e3e9/michael</link><dc:creator>michael</dc:creator><dc:date>2008-01-04T16:59:10+01:00</dc:date><dc:subject>modelling serviceengineering maris services </dc:subject><content:encoded>&lt;span style=&#034;color:#555555;&#034;&gt;August-Wilhelm &lt;a href=&#034;http://www.bibsonomy.org/author/Scheer&#034;&gt;Scheer&lt;/a&gt;  and Oliver &lt;a href=&#034;http://www.bibsonomy.org/author/Grieble&#034;&gt;Grieble&lt;/a&gt;  and Ralf &lt;a href=&#034;http://www.bibsonomy.org/author/Klein&#034;&gt;Klein&lt;/a&gt;  &lt;/span&gt;&lt;em&gt;Service Engineering, &lt;/em&gt;&lt;em&gt;page19-50. &lt;/em&gt;&lt;em&gt;Springer, &lt;/em&gt;(&lt;em&gt;2003&lt;/em&gt;)</content:encoded><taxo:topics><rdf:Bag><rdf:li rdf:resource="http://www.bibsonomy.org/tag/modelling"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/serviceengineering"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/maris"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/services"/></rdf:Bag></taxo:topics></item><item rdf:about="http://www.bibsonomy.org/bibtex/2b65d0166fcc28fff76e9a57169be0a7b/michael"><title>Organisatorische Entw&#65533;rfe von wissensintensiven Dienstleistungen</title><link>http://www.bibsonomy.org/bibtex/2b65d0166fcc28fff76e9a57169be0a7b/michael</link><dc:creator>michael</dc:creator><dc:date>2008-01-04T16:59:10+01:00</dc:date><dc:subject>services, maris </dc:subject><content:encoded>&lt;span style=&#034;color:#555555;&#034;&gt;Margit &lt;a href=&#034;http://www.bibsonomy.org/author/Osterloh&#034;&gt;Osterloh&lt;/a&gt;  and Leo &lt;a href=&#034;http://www.bibsonomy.org/author/Boos&#034;&gt;Boos&lt;/a&gt;  &lt;/span&gt;&lt;em&gt;Handbuch Dienstleistungsmanagement&lt;/em&gt;(&lt;em&gt;2001&lt;/em&gt;)</content:encoded><taxo:topics><rdf:Bag><rdf:li rdf:resource="http://www.bibsonomy.org/tag/services,"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/maris"/></rdf:Bag></taxo:topics></item><item rdf:about="http://www.bibsonomy.org/bibtex/2b75f5d5b6967f27b29f8aa609aec68f9/michael"><title>Ein Job f&#65533;r Profis</title><link>http://www.bibsonomy.org/bibtex/2b75f5d5b6967f27b29f8aa609aec68f9/michael</link><dc:creator>michael</dc:creator><dc:date>2008-01-04T16:59:10+01:00</dc:date><dc:subject>maris </dc:subject><content:encoded>&lt;span style=&#034;color:#555555;&#034;&gt;Ronald &lt;a href=&#034;http://www.bibsonomy.org/author/Miller&#034;&gt;Miller&lt;/a&gt;  &lt;/span&gt;&lt;em&gt;Geb&amp;#65533;udetechnik im Einzelhandel&lt;/em&gt;(&lt;em&gt;2003&lt;/em&gt;)</content:encoded><taxo:topics><rdf:Bag><rdf:li rdf:resource="http://www.bibsonomy.org/tag/maris"/></rdf:Bag></taxo:topics></item><item rdf:about="http://www.bibsonomy.org/bibtex/22b5641aa26b09644a2b9ab9d12255e6d/michael"><title>Konfiguration und Koordination internationaler Dienstleistungsunternehmen</title><link>http://www.bibsonomy.org/bibtex/22b5641aa26b09644a2b9ab9d12255e6d/michael</link><dc:creator>michael</dc:creator><dc:date>2008-01-04T16:59:10+01:00</dc:date><dc:subject>services maris </dc:subject><content:encoded>&lt;span style=&#034;color:#555555;&#034;&gt;Dirk &lt;a href=&#034;http://www.bibsonomy.org/author/Holtbrügge&#034;&gt;Holtbr&amp;#252;gge&lt;/a&gt;  and Markus G &lt;a href=&#034;http://www.bibsonomy.org/author/Kittler&#034;&gt;Kittler&lt;/a&gt;  and David &lt;a href=&#034;http://www.bibsonomy.org/author/Rygl&#034;&gt;Rygl&lt;/a&gt;  &lt;/span&gt;&lt;em&gt;chapter 2, &lt;/em&gt;&lt;em&gt;page159-182. &lt;/em&gt;&lt;em&gt;Gabler, &lt;/em&gt;(&lt;em&gt;2004&lt;/em&gt;)</content:encoded><taxo:topics><rdf:Bag><rdf:li rdf:resource="http://www.bibsonomy.org/tag/services"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/maris"/></rdf:Bag></taxo:topics></item><item rdf:about="http://www.bibsonomy.org/bibtex/2ee16c0ee034262f28538f09021022653/michael"><title>L&#228;nder&#252;bergreifende Organisation von Dienstleistungsprozesse</title><link>http://www.bibsonomy.org/bibtex/2ee16c0ee034262f28538f09021022653/michael</link><dc:creator>michael</dc:creator><dc:date>2008-01-04T16:59:10+01:00</dc:date><dc:subject>maris services </dc:subject><content:encoded>&lt;span style=&#034;color:#555555;&#034;&gt;Sabine &lt;a href=&#034;http://www.bibsonomy.org/author/Flie�?&#034;&gt;Flie&amp;#65533;?&lt;/a&gt;  &lt;/span&gt;&lt;em&gt;chapter 3, &lt;/em&gt;&lt;em&gt;page183-214. &lt;/em&gt;&lt;em&gt;Gabler, &lt;/em&gt;(&lt;em&gt;2004&lt;/em&gt;)</content:encoded><taxo:topics><rdf:Bag><rdf:li rdf:resource="http://www.bibsonomy.org/tag/maris"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/services"/></rdf:Bag></taxo:topics></item><item rdf:about="http://www.bibsonomy.org/bibtex/26c346db25aee6b29ea179b0aef018578/michael"><title>Internationalisierungsstrategien von Dienstleistungsunternehmen</title><link>http://www.bibsonomy.org/bibtex/26c346db25aee6b29ea179b0aef018578/michael</link><dc:creator>michael</dc:creator><dc:date>2008-01-04T16:59:10+01:00</dc:date><dc:subject>softwareengineering maris services </dc:subject><content:encoded>&lt;span style=&#034;color:#555555;&#034;&gt;J&amp;#246;rg &lt;a href=&#034;http://www.bibsonomy.org/author/Dolski&#034;&gt;Dolski&lt;/a&gt;  and Arnold &lt;a href=&#034;http://www.bibsonomy.org/author/Hermanns&#034;&gt;Hermanns&lt;/a&gt;  &lt;/span&gt;&lt;em&gt;Management internationaler Dienstleistungen, &lt;/em&gt;&lt;em&gt;page85-110. &lt;/em&gt;&lt;em&gt;Gabler, &lt;/em&gt;(&lt;em&gt;2004&lt;/em&gt;)</content:encoded><taxo:topics><rdf:Bag><rdf:li rdf:resource="http://www.bibsonomy.org/tag/softwareengineering"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/maris"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/services"/></rdf:Bag></taxo:topics></item><item rdf:about="http://www.bibsonomy.org/bibtex/2d7af42741cbe1667277166bedd453080/michael"><title>Modellierung von Prozessschnittstellen modularer Servicearchitekturen</title><link>http://www.bibsonomy.org/bibtex/2d7af42741cbe1667277166bedd453080/michael</link><dc:creator>michael</dc:creator><dc:date>2008-01-04T16:59:10+01:00</dc:date><dc:subject>services, maris </dc:subject><content:encoded>&lt;span style=&#034;color:#555555;&#034;&gt;T. &lt;a href=&#034;http://www.bibsonomy.org/author/B�hmann&#034;&gt;B&amp;#65533;hmann&lt;/a&gt;  and K.U. &lt;a href=&#034;http://www.bibsonomy.org/author/Loser&#034;&gt;Loser&lt;/a&gt;  and H. &lt;a href=&#034;http://www.bibsonomy.org/author/Krcmar&#034;&gt;Krcmar&lt;/a&gt;  &lt;/span&gt;&lt;em&gt;Konzepte f&amp;#65533;r das Service Engineering. Physica, Heidelberg, S&lt;/em&gt;(&lt;em&gt;2005&lt;/em&gt;)</content:encoded><taxo:topics><rdf:Bag><rdf:li rdf:resource="http://www.bibsonomy.org/tag/services,"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/maris"/></rdf:Bag></taxo:topics></item><item rdf:about="http://www.bibsonomy.org/bibtex/20a747130a7e2e42d777d74e5c62e0e54/michael"><title>Service Engineering. Entwicklung und Gestaltung innovativer Dienstleistungen.</title><link>http://www.bibsonomy.org/bibtex/20a747130a7e2e42d777d74e5c62e0e54/michael</link><dc:creator>michael</dc:creator><dc:date>2008-01-04T16:59:10+01:00</dc:date><dc:subject>maris toscan services serviceengineering </dc:subject><content:encoded>&lt;span style=&#034;color:#555555;&#034;&gt;Hans-J&amp;#246;rg &lt;a href=&#034;http://www.bibsonomy.org/author/Bullinger&#034;&gt;Bullinger&lt;/a&gt;  and August-Wilhelm &lt;a href=&#034;http://www.bibsonomy.org/author/Scheer&#034;&gt;Scheer&lt;/a&gt;  &lt;/span&gt;&lt;em&gt;Springer, &lt;/em&gt;(&lt;em&gt;2003&lt;/em&gt;)</content:encoded><taxo:topics><rdf:Bag><rdf:li rdf:resource="http://www.bibsonomy.org/tag/maris"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/toscan"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/services"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/serviceengineering"/></rdf:Bag></taxo:topics></item><item rdf:about="http://www.bibsonomy.org/bibtex/2434d1e27ddcaeac24ca316db991eb716/michael"><title>Handbuch Dienstleistungsmanagement</title><link>http://www.bibsonomy.org/bibtex/2434d1e27ddcaeac24ca316db991eb716/michael</link><dc:creator>michael</dc:creator><dc:date>2008-01-04T16:59:10+01:00</dc:date><dc:subject>maris services, </dc:subject><content:encoded>&lt;span style=&#034;color:#555555;&#034;&gt;Hans-J&amp;#65533;rg &lt;a href=&#034;http://www.bibsonomy.org/author/Bullinger&#034;&gt;Bullinger&lt;/a&gt;  and Thomas &lt;a href=&#034;http://www.bibsonomy.org/author/Meiren&#034;&gt;Meiren&lt;/a&gt;  &lt;/span&gt;&lt;em&gt;chapter Service Engineering - Entwicklung und Gestaltung von Dienstleistungen, &lt;/em&gt;&lt;em&gt;page151-175. &lt;/em&gt;&lt;em&gt;Gabler, &lt;/em&gt;(&lt;em&gt;2001&lt;/em&gt;)</content:encoded><taxo:topics><rdf:Bag><rdf:li rdf:resource="http://www.bibsonomy.org/tag/maris"/><rdf:li rdf:resource="http://www.bibsonomy.org/tag/services,"/></rdf:Bag></taxo:topics></item></rdf:RDF>