BibSonomy publications for /group/cvkhildesheimSat Feb 11 13:53:29 CET 2012JOURNAL OF KNOWLEDGE MANAGEMENT6910-927Social network productivity in the use of SNS142010Wissensmanagement casestudy socialintranet Purpose - This paper aims to focus on the effect of intranet-based social networking services (SNS) on the activity of the firm, in particular on the change in the number of business connections and on the time and cost-savings brought about by such SNS. Design/methodology/approach - The authors hypothesize that the use of intranet-based SNS positively influences "social network productivity" defined as the relationship between interconnectedness and knowledge performance, whereby an increase in the number of business contacts may result in a shortened and less costly retrieval of work-relevant knowledge. Drawing on a large sample of Japanese respondents, a taxonomy based on levels of organizational social capital and innovativeness was used to assess the moderating effects of social capital and innovativeness on social network productivity Findings - SNS were found to mildly improve efficiency in accessing knowledge or in increasing the number of business contacts. More importantly this study reveals that in using intranet-based SNS, companies with both higher social capital and innovativeness displayed higher social network productivity Research limitations/implications - The use of SNS was treated implicitly and should therefore be measured independently and detailed data on the respondents' organizations would be useful to reveal organizational clusters. Practical implications - Because fostering social capital and innovativeness rests largely on the firm's organizational culture, leaders who want to implement SNS effectively should pay special attention to the culture of their organization. Originality/value - In the use of business SNS, practitioners need to consider particular organizational characteristics that may affect the effectiveness of intranet-based SNS. Sat Feb 11 13:45:16 CET 2012J. UCS4532-547Enterprise Microblogging for Advanced Knowledge Sharing: The References@BT Case Study.172011Enterprise2.0 Wissensmanagement casestudy Siemens is well known for ambitious efforts in knowledge management, providing a series of innovative tools and applications within the intranet. References@BT is such a web-based application with currently more than 7,300 registered users from more than 70 countries. Its goal is to support the sharing of knowledge, experiences and best-practices globally within the Building Technologies division. Launched in 2005, References@BT features structured knowledge references, discussion forums, and a basic social networking service. In response to use demand, a new microblogging service, tightly integrated into References@BT, was implemented in March 2009. More than 500 authors have created around 2,600 microblog postings since then. Following a brief introduction into the community platform References@BT, we comprehensively describe the motivation, experiences and advantages for an organization in providing internal microblogging services. We provide detailed microblog usage statistics, analyzing the top ten users regarding postings and followers as well as the top ten topics. In doing so, we aim to shed light on microblogging usage and adoption within a globally distributed organization.Sat Feb 11 13:43:14 CET 2012INFORMATION & MANAGEMENT38731-744Evaluating the role and effectiveness of an intranet in facilitating knowledge management: a case study at Surrey County Council2005Wissensmanagement casestudy socialintranet The research study discussed here examined the role and effectiveness of intranet technology in the process of creating and managing knowledge for the Social Services Department of Surrey County Council, which is one of the largest local authorities in the UK. Based on an analysis of the literature in the field, we devised an intranet evaluation model (IEM) using both technical (hard) and human (soft) factors. It made use of an epistemological framework to elicit user mental models from across an organisation via a survey. The model was able to identify gaps, mismatches and failings in the knowledge management efforts. These were summarised in an easily understandable diagrammatic form, using knowledge evaluation maps; these showed the gap between the current and desired intranet roles for the different user groups within the council. The paper concludes by demonstrating how factors, such as the different mental models of the user groups can determine the effectiveness (or otherwise) of an intranet in managing organisational knowledge. It also contains recommendations of services that need attention in the council operations and suggests how the IEM could be used as a consulting tool for organisations seeking to evaluate their own knowledge management work on a continuous basis. Sat Feb 11 13:34:22 CET 20121st International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management18297-309Enterprise Wikis - Types of Use, Benefits and Obstacles: A Multiple-Case Study - In: 1st International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management12011Enterprise2.0 Wissensmanagement casestudy In this paper we present the results of our explorative multiple-case study investigating enterprise wikis in three Austrian cases. Our contribution was highly motivated from the ongoing discussion on Enterprise 2.0 in science and practice, but the lack of well-grounded empirical research on how enterprise wikis are actually designed, implemented and more importantly utilized. We interviewed 7 corporate experts responsible for wiki operation and about 150 employees supposed to facilitate their daily business by using the wikis. The combination of qualitative data from the expert interviews and quantitative data from the user survey allows generating very interesting insights. Our cross-case analysis reveals commonalities and differences on usage motives, editing behaviour, individual and collective benefits, obstacles, and more importantly, derives a set of success factors guiding managers in future wiki projects.Sat Feb 11 13:30:12 CET 20125th International Conference Accounting and Management Information Systems AMIS 2010161023-1039ENTERPRISE 2.0 IMPLEMENTATION SUCCESS EVALUATION MODEL SO AMIS 2010 - PROCEEDINGS OF THE 5TH INTERNATIONAL CONFERENCE, ACCOUNTING AND MANAGEMENT INFORMATION SYSTEMS52010Enterprise2.0 Wissensmanagement Regarded from an investor's perspective, every potential investment implies answering a legitimate question: "What is the value returned by the current investment?" The new semantic technologies in the area of Web 2.0 and Enterprise 2.0 are no exception to the aforementioned rule. The research at hand combines a review of the relevant literature and action research, in order to identify coherent and relevant methods for the measurement of the benefits arising from an investment in the new wave of knowledge management and organizational memory building technologies. The paper is based on the traditional ROI computation models, attempting to build a new computation model, well suited to measure the success of an implementation of the organizational memory. The valuation model (enforced and explained by means of a case study) may be also regarded as a measurement model for the costs and benefits of building organizational memory at the economic entity level.Sat Feb 11 13:21:57 CET 2012Information Systems – Creativity and Innovation in Small and Medium-Sized Enterprises28-41IFIP Advances in Information and Communication TechnologySME 2.0: Roadmap towards Web 2.0-Based Open Innovation in SME-Networks – A Case Study Based Research Framework3012009Enterprise2.0 Wissensmanagement fieldwork Small- and medium sized enterprises (SMEs) are of high social and economic importance since they represent 99% of European enterprises. With regard to their restricted resources, SMEs are facing a limited capacity for innovation to compete with new challenges in a complex and dynamic competitive environment. Given this context, SMEs need to increasingly cooperate to generate innovations on an extended resource base. Our research project focuses on the aspect of open innovation in SME-networks enabled by Web 2.0 applications and referring to innovative solutions of non-competitive daily life problems. Examples are industrial safety, work-life balance issues or pollution control. The project raises the question whether the use of Web 2.0 applications can foster the exchange of creativity and innovative ideas within a network of SMEs and hence catalyze new forms of innovation processes among its participants. Using Web 2.0 applications within SMEs implies consequently breaking down innovation processes to employees’ level and thus systematically opening up a heterogeneous and broader knowledge base to idea generation. In this paper we address first steps on a roadmap towards Web 2.0-based open innovation processes within SME-networks. It presents a general framework for interaction activities leading to open innovation and recommends a regional marketplace as a viable, trust-building driver for further collaborative activities. These findings are based on field research within a specific SME-network in Rhineland-Palatinate Germany, the “WirtschaftsForum Neuwied e.V.”, which consists of roughly 100 heterogeneous SMEs employing about 8,000 workers.Sat Feb 11 13:08:59 CET 20123rd European Competitive Intelligence Symposium (ECIS 2009)Enterprise 2.0 as a way to facilitate, enhance, and coordinate intelligence work within large organizations: A Case Study at Toyota Material Handling Europe2009Enterprise2.0 Wissensmanagement casestudy Unstructured information is an essential ingredient of Business Intelligence, and in order to improve issues of handling unstructured information, there is a need for change of the organizational culture in many large industrial organizations, which are shaped by a mindset stemming from the 20th century, built upon the concept of central control. We present the technologies connected to the concept Enterprise 2.0, as tools that could help organizations to improve their Business Intelligence work. The case company, Toyota Material Handling Europe, is a large industrial organization with a functional structure. Work that can be categorized as "intelligence work" is performed within most corporate functions, but lack of coordination results in double work and inefficiency. We see that the Enterprise 2.0 concept could be successfully used to help overcome these issues.Sat Feb 11 12:47:40 CET 2012ICSOFT 2009: PROCEEDINGS OF THE 4TH INTERNATIONAL CONFERENCE ON SOFTWARE AND DATA TECHNOLOGIES179-182BUILDING COMPLEX SYSTEMS ON TOP OF WEB 2.0 Integration of Web 2.0 Services using Enterprise Service Bus22009SocialIntranet Wissensmanagement casestudy Service-oriented architectures are a predominant architectural style in current enterprise software systems while Web 2.0 is a predominant paradigm in current web environment. Even if the ideological and technological bases of the two are quite different, many similarities can be found in their view of services as basic building blocks and service integration as a way of creating complex applications. The "Web 2.0 Platform", introduced in this paper, bridges these two worlds by applying enterprise-oriented technologies in Web 2.0 service integration. Its advantages are shown in a case study of a learning environment, based on Web 2.0 services, supporting the learning patterns required by Inclusive Universal Access in learning.Sat Feb 11 12:41:57 CET 2012WSKS 2192-100Emerging Approach to E2.0: The Case of Social Enterprise - First Results from a 1-Year Field Research192008Enterprise2.0 Wissensmanagement casestudy Enterprise 2.0 refers to it set of organizational and technological approaches steered to enable new organization models. based on open involvement, emergent collaboration, knowledge Sharing, internal/external social network development and exploitation. It aims to respond to the new features and needs of people and boosts flexibility, adaptability and innovation. Technologically. Enterprise 2.0 covers the application of Social computing tools relating to Web 2.0, as well as the adoption of new technological and infrastructural approaches such as SOA. BPNI. RIA and new service models Such as Software-as-a-Service. The challenge for management theory is to provide empirically grounded and actionable knowledge for companies to design and implement new ICT-enabled (virtual) working environments able to extend the boundaries of their knowledge creation to their mobile workers, customers and Suppliers. Based on evidence from 70 case studies and a collaboration approach, the chapter reports the E2.0 emerging model and focuses on collaboration and knowledge sharing" aspects.Sat Feb 11 12:35:34 CET 2012Online Information Review61087-1102A wiki as intranet: a critical analysis using the Delone and McLean model332009SocialIntranet Wissensmanagement casestudy The purpose of this paper is to analyse the benefits and challenges of using a wiki as an intranet/content management system in a company. Design/methodology/approach - Combined with elements of action research, a longitudinal case study of implementing a wiki in a department of a Slovenian company was conducted. Interviews, surveys and a log analysis were used for the data collection. The Delone and McLean information systems success model was the underlying theoretical approach to explore the information, systems and service quality. Findings - While a wiki may bring important benefits and change to a company's information/knowledge management, the main challenges remain the same as with earlier technological solutions. Additional problems arise due to cultural issues, the lack of control over quality and the fact that service quality largely depends on the users. Research limitations/implications - A single case study within one company was conducted. Practical implications - The findings are important for any manager or developer intending to implement a wiki as an intranet solution as they identify and classify potential challenges. Originality/value - As one of the first longitudinal case studies of implementing a wiki, several new challenges of Web 2.0 applications and of creating online environments for knowledge sharing are identified, while well-studied problems concerning other projects seeking to develop information systems also apply. A novel extension to the Delone and McLean model is proposed.Thu Feb 09 15:58:17 CET 2012Tarrytown, NY, USAInf. Process. Manage.may401--426A user-centered approach to evaluating human interaction with web search engines: an exploratory study382002approach engines evaluating evaluation human information interaction paper retrieval search ugc user-centered web A growing body of studies is developing approaches to evaluating human interaction with Web search engines, including the usability and effectiveness of Web search tools. This study explores a user-centered approach to the evaluation of the Web search engine Inquirus - a Web meta-search tool developed by researchers from the NEC Research Institute. The goal of the study reported in this paper was to develop a user-centered approach to the evaluation including: (1) <i>effectiveness</i>: based on the impact of users' interactions on their information problem and information seeking stage, and (2) <i>usability</i>: including screen layout and system capabilities for users. Twenty-two volunteers searched Inquirus on their own personal information topics. Data analyzed included: (1) user pre- and post-search questionnaires and (2) Inquirus search transaction logs. Key findings include: (1) Inquirus was rated highly by users on various usability measures, (2) all users experienced some level of shift/change in their information problem, information seeking, and personal knowledge due to their Inquirus interaction, (3) different users experienced different levels of change/shift, and (4) the search measure precision did not correlate with other user-based measures. Some users experienced major changes/shifts in various user-based variables, such as information problem or information seeking stage with a search of low precision and vice versa. Implications for the development of user-centered approaches to the evaluation of Web and information retrieval (IR) systems and further research are discussed.Thu Feb 09 11:01:33 CET 2012DresdenVirtual enterprises communities & social networks2010SocialIntranet Wissensmanagement Internet-basierte Technologien wie das World Wide Web sind Bestandteil des privaten und geschäftlichen Alltags. In Ver- bindung mit mobilen sowie multimedialen Technologien und nicht zuletzt durch Web 2.0 Technologien entwickeln sich neue Anwendungen und Plattformen zur Kommunikation und Ko- operation, die Nutzer in die Erstellung von Inhalten einbezie- hen und Gemeinschaften mit unterschiedlichster Ausrichtung entstehen lassen: Kleine Unternehmenseinheiten schließen sich bedarfs- und kompetenzorientiert zu fluiden Netzwerken zusammen (Virtuelle Unternehmen); E-Commerce-Systeme, Online-Auktionen, Portale, Diskussionsforen u. v. m. lassen Gemeinschaften aus Konsumenten entstehen; regionale Infor- mationssysteme und Bürger-Kontakt-Systeme dienen als Ba- sis von Foren für Wirtschaft und Gesellschaft gleichermaßen. Es bilden sich Gemeinschaften zum web-basierten Arbeiten, Unterhalten, Lernen oder auch solche mit gemeinschaftlichen wissenschaftlichen Zielen. Das Prinzip der virtuellen Organisa- tionen kennzeichnet zunehmend die Kooperation in Gemein- schaften und Unternehmen sowohl inner- wie auch interin- stitutionell. Große Bedeutung hat dieses Prinzip inzwischen auch im privaten Umfeld durch eine Vielzahl weit verbreiteter Communities, wie MySpace, Facebook, Flickr, Xing, StudiVZ, u.v.m. erlangt. Diskutiert werden auf dem Workshop deshalb nicht nur tech- nologische oder ökonomische Gesichtspunkte der Benutzung neuer Medien. Vielmehr rücken auch soziologische, psycholo- gische, didaktische, personalwirtschaftliche und rechtliche As- pekte in den Mittelpunkt des Interesses. Kapitel F.1 : Wie viel Struktur benötigt ein Wiki? Fallbeispiel wikibasiertes Intranet (S. 367) Thu Feb 09 10:38:09 CET 2012WiesbadenDer Einsatz von Social Networking Services in Unternehmen Eine explorative Analyse möglicher soziotechnischer Gestaltungsparameter und ihrer Implikationen2010SocialIntranet Wissensmanagement Social Networking Services (SNS) sind eine neue Form von Anwendungssystemen aus dem Bereich der rechnergestützten Gruppenarbeit. Aufgrund des großen Erfolges entsprechender Plattformen im World Wide Web in den vergangenen Jahren beginnt eine steigende Anzahl von Unternehmen Überlegungen anzustellen, ob und wie es möglich wäre, SNS im eigenen Intranet nutzbringend zu adaptieren. Alexander Richter identifiziert die spezifischen Herausforderungen der soziotechnischen Systemgestaltung bezüglich der erfolgreichen Adaption, Einführung und Nutzung von SNS in Unternehmen. Kapitel 6: Fallstudien. Einsatzt von SNS in Unternehmen http://www.springerlink.com/content/ggl775/#section=738525&page=1&locus=30Mon Feb 06 16:26:24 CET 2012Mensch & Computerconf/mc/2009313-322Social Networking in einem Beratungsunternehmen.2009SocialIntranet Wissensmanagement Durch den großen Erfolg vieler Internetplattformen zum Social Networking, wie Facebook oder Xing, wurden die ursprünglich primär für private Zwecke konzipierten in den vergangenen Jahren für Unter- nehmen zunehmend interessanter. Vor allem Großunternehmen überlegen aktuell, wie sie das Wissens- und Innovationsmanagement ihrer Mitarbeiter mit diesen Diensten unterstützen können. Der vorliegen- de Beitrag zielt darauf ab, Gestaltungsparameter für die Entwicklung, Einführung und den Einsatz von unternehmensinternen SNS zu identifizieren. Dazu wurden im Rahmen einer mehrmonatigen Zusam- menarbeit mit der Unternehmensberatung Accenture insgesamt zehn Interviews mit Systemverantwort- lichen und Nutzern geführt und als Fallstudie zusammengestellt. Hierdurch können Gestaltungsparame- ter des beispielhaft betrachteten Einführungsprojekts zur besseren Unterstützung asynchroner Zusam- menarbeit Anregungen für andere Unternehmen mit ähnlichen Vorhaben liefern.Mon Feb 06 16:15:33 CET 2012Journal of Web Librarianship2-3187-206Organizational and Social Factors in the Adoption of Intranet 2.0: A Case Study42010SocialIntranet Wissensmanagement This article presents a case study of the intranet implementation and adoption process of a SharePoint intranet at a small academic library and investigates why the many Web 2.0 tools of the library intranet are currently underused. Staff interviews showed that common goals for an intranet, such as information dissemination, knowledge sharing, communication, and collaboration, are not necessarily easier to achieve when an intranet is equipped with Web 2.0 functionalities. The same level of thorough planning and organizational efforts required to make an intranet succeed before Web 2.0 is still necessary to realize the promise of Intranet 2.0.Mon Feb 06 16:13:25 CET 2012Collaborative Web Tagging Workshop at WWW2006, Edinburgh, ScotlandmayOnomi: Social Bookmarking on a Corporate Intranet2006SocialIntranet Wissensmanagement We describe a technology exploration of social bookmarking within a closed, corporate environment. We hypothesize that such a tool would be valuable for information sharing, information management, and social networking in our organization. In order to assess the value of social software, we have embarked upon a 6-month pilot, or trial period, where we are striving to reach critical mass through marketing strategies and targeting influential figures with large, social networks. Our goal is to demonstrate the utility of social bookmarking within our corporation and to explore some of the social influences and behavioral evolution.Mon Feb 06 16:11:44 CET 2012Mensch und Computer 2010{Nutzung schafft Erfolg im Enterprise 2.0: Eine empirische Analyse}2010Enterprise2.0 Wissensmanagement Das „Flaggschiff“ Enterprise 2.0 gewinnt in Wissenschaft und Praxis immer mehr an Fahrt. Wurden in der Vergangenheit vielfach explorative Fallstudien durchgef\"{u}hrt, um Enterprise 2.0, bzw. den Einsatz einzelner Werkzeuge, aus einer ganzheitlichen Perspektive zu erforschen, gewinnt Enterprise 2.0 in j\"{u}ngster Zeit als Forschungsthema langsam an Struktur. Der folgende Beitrag diskutiert in diesem Zusammenhang einen entscheidenden Aspekt von Enterprise 2.0: den dadurch entstehenden Nutzen f\"{u}r die Organisation? Die Kernaussage dieses Beitrags liegt darin, dass der Nutzen von Enterprise 2.0 von der Intensit\"{a}t der Nutzung abh\"{a}ngt. Je intensiver Mitarbeiter die neuen Web-2.0- Anwendungen nutzen, desto mehr Nutzen erkennen sie f\"{u}r sich und ihre Arbeit sowie f\"{u}r ihre Organisation. Dieser Zusammenhang wird im Rahmen einer Analyse von Daten aus drei Mitarbeiterbefragungen zum Einsatz von Wikis im Unternehmen empirisch best\"{a}tigt.Mon Feb 06 16:10:25 CET 2012Information - Wissenschaft & Praxis4209-213Awareness 2.0 - Ein Anwenderbeispiel von Microblogging im Unternehmen602009SocialIntranet Wissensmanagement Microblogging ist eines der gegenwartig am starksten diskutierten Themen im Internet. Die zunehmende Verbreitung von Diensten wie z.B. Twitter zur Teilung von Informationen mit anderen Anwendern, lasst die Frage aufkommen, welchen potentiellen Nutzen Unternehmen da- raus ziehen konnen. In der vorliegenden Fallstudie stellen wir einen Early Adopter vor, der ein eigenes Unternehmens-Microblogging-System eingefuhrt hat. Dabei beschreiben wir, wie Microblogging im professionellen Kontext zur Anwendung kommen kann. Zusatzlich gehen wir allgemein auf die (zunehmende) Bedeutung von Enterprise Microblogging ein.Mon Feb 06 16:08:45 CET 2012WienInternationale Tagung WirtschaftsinformatikZum Einsatz von Social Networking Services im Unternehmen2009SocialIntranet Wissensmanagement Angeregt durch den enormen Erfolg von Social Networking Services (SNS) wie Xing oder facebook im WWW setzen sich aktuell vor allem Großunternehmen mit dem Nutzenpotential solcher Lösungen in ihren Intranets zur Verbesserung des unternehmensweiten Innovations- und Wissensmanagements auseinander. Das Ziel der vorliegenden Studie ist es, Herausforderungen des Einsatzes von SNS in Unternehmen zu identifizieren und so Handlungsempfehlungen zu erarbeiten. Dazu betrachten wir zwei konkrete Fallstudien, die zeigen, dass SNS die asynchrone, innerbetriebliche Zusammenarbeit hervorragend unterstützen können. Die Ergebnisse aus 18 semistrukturierten Interviews werden strukturiert, reflektiert und in den Kontext einer weiteren Erforschung dieser Dienstklasse eingeordnet.Mon Feb 06 16:01:15 CET 2012MünchenEnterprise 2.0 Planung, Einführung und erfolgreicher Einsatz von Social-Software in Unternehmen2009Enterprise2.0 Wissensmanagement Die Verwendung von Web 2.0-Techniken und entsprechenden Werkzeugen birgt großes Potential für ein Unternehmen. Dieses Potential aufzuzeigen und nutzbar zu machen ist das Ziel des vorliegenden Buches. Nach einer Einführung in die Thematik werden die wichtigsten Softwaregattungen und deren Anwendungsfelder im betrieblichen Umfeld vorgestellt. Die Beschreibungen sind dabei jeweils mit Beispielen und Handlungsleitfäden illustriert. Fallstudien aus 15 Organisationen unterstützen den Leser dabei sich einen Überblick zu verschaffen oder sich Anregungen zu holen wie man ganz konkrete Szenarien - z.B. Teamarbeit oder Informationsmanagement - im Unternehmen unterstützen kann. Nach einer ausführlichen Diskussion der wichtigsten Herausforderungen beim Einsatz von Social Software wird das Buch mit einer Diskussion neuer Konzepte wie Semantic Web, Virtuelle Welten und Ubiquitäre Benutzungsschnittstellen abgerundet.