BibSonomy publications for /user/fcalefato/gssWed Oct 03 13:46:10 CEST 2007System Sciences, 1996., Proceedings of the Twenty-Ninth Hawaii International Conference on ,418--427 vol.3Lessons from a decade of group support systems research31996gss A decade of research, development, and implementation of group support systems has occasioned the learning of many lessons. The paper uses a heuristic model to compare group support systems to other groupware, and then summarizes many lessons learned about GSS in the laboratory and in the field