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Die Rolle des Web 2.0 im CRM
Armin Töpfer, Steffen Silbermann, and René William Handbuch Kundenmanagement (2008)
to analytical basics crm by boehr on Dec 11, 2008, 3:43 PM
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Conceptual Modeling of Enterprise Application System Using Social Networking and Web 2.0 "Social CRM System"
S. Mohan, Eunmi Choi, and Dugki Min Convergence and Hybrid Information Technology, 2008. ICHIT '08. International Conference on (August 2008)
to analytical crm socialsoftware by boehr on Dec 11, 2008, 3:41 PM
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