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• Presence technology: more than just instant messaging
  S. J. Vaughan-Nichols Computer36(10):11--13(2003)
  to instant-messaging, im, prescence-awareness by fcalefato and 1 other person on Oct 3, 2007, 1:46 PM
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• Introducing chat into business organizations: toward an instant messaging maturity model
  Michael J. Muller and Mary E. Raven and Sandra Kogan and David R. Millen and Kenneth Carey GROUP '03: Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work, page50--57. New York, NY, USA, ACM Press, (2003)
  to im, chat by fcalefato and 1 other person on Oct 3, 2007, 1:46 PM
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