BibSonomy :: user  :: thorob67 ::

bookmarks

publications

(3)   

• New Technology Bliss and Pain in a Large Customer Service Center
  Helen Thomas and Richard Foil and Jim Dacus Case-Based Reasoning Research and Development: Proceedings of the Second International Conference on Case-Based Reasoning, ICCBR'97, Providence, Rhode Island, USA, page166--177. Berlin, Springer-Verlag, (1997)
  to Business Processes, CBR Maintenance by thorob67 on Nov 14, 2006, 9:21 AM
  BibTeX 
• CBR for Document Retrieval -- The FALLQ Project
  Mario Lenz and Hans-Dieter Burkhard Case-Based Reasoning Research and Development: Proceedings of the Second International Conference on Case-Based Reasoning, ICCBR'97, Providence, Rhode Island, USA, page84--93. Berlin, Springer-Verlag, (1997)
  to Business Processes, CBR Maintenance by thorob67 and 1 other person on Nov 14, 2006, 9:21 AM
  BibTeX 
• Development and Utilization of a Case-Based Help-Desk Support System in a Corporate Environment
  Mehmet Göker and Thomas Roth-Berghofer Case-Based Reasoning Research and Development: Proceedings of the Third International Conference on Case-Based Reasoning, ICCBR'99, Seeon Monastery, Germany, page132--146. Berlin, Springer-Verlag, (1999)
  to Business Processes, CBR Maintenance by thorob67 on Nov 14, 2006, 9:21 AM
  BibTeX