<?xml version="1.0" encoding="UTF-8"?>
<posts update='2008-10-13 14:57:04' user=""><post 
   href="http://www.socialcustomer.com/2007/07/a-collaboration.html" 
   description="The Social Customer Manifesto ~  Collaboration Case Study ~ Day-By-Day Wiki Growth Journal" 
   
   hash="c9632ae2e3ea21941c2c8e288edb96d7"
   user="avivagabriel"
   tag="collaboration customers "
   time="2007-07-21T00:44:28+0200" />
<post 
   href="http://darmano.typepad.com/logic_emotion/2007/06/social_media_th.html" 
   description="Logic + Emotion . .. . .. .... .. .. . Social Media + Customer Experience" 
   
   hash="78abc06213362977173047884b2f2cc8"
   user="avivagabriel"
   tag="customers emotions experiences impressions logic media presentations social "
   time="2007-06-15T06:05:24+0200" />
<post 
   href="http://crm20.pbwiki.com/" 
   description="CRM 2.0 ~&#039;~ Wiki on Customer/Company Reciprocity, Collaboration, + Mutual Benefit" 
   
     extended="&#034;Classic&#034; CRM is no longer viable - a one dimensional corporate interaction that provides processes, services and technology to the customer facing departments - sales, marketing and customer service. It is time to recognize that there is a customer ecosy" 
   
   hash="d74ef20b3b6778f1bf04049dd949893b"
   user="avivagabriel"
   tag="CRM companies corporations customers enterprises relationships "
   time="2007-05-23T07:17:17+0200" />
</posts>
