Collaborative Time-based Case Work

, , and . HT '09: Proceedings of the Twentieth ACM Conference on Hypertext and Hypermedia, New York, NY, USA, ACM, (July 2009)


We explore in this paper using timelines to represent bureaucratic processes in a municipal setting. The system described herein enables citizens and case workers to collaborate over the application for and configuration of parental leave, which is a highly involved process under Danish law.

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