The Study of Service Innovation Affect Satisfaction and Loyalty The Case of Mongolian E Bank
M. Ganzorig. International Journal of Trend in Scientific Research and Development, 5 (4):
1166-1168(июня 2021)
Аннотация
This research aims to investigate the relationship between service innovation, satisfaction and loyalty of the e bank sector in Mongolia. The survey respondents were collected from a total of 203 completed questionnaires. This research uses a statistic method of descriptive, factor, correlation, and regression analysis by SPSS software. Data was collected through the web based survey. As a result of this research, service innovation SI has a positive significant influence on loyalty L H1 supported and customer satisfaction CS H2 supported. Myagmardorj Ganzorig "The Study of Service Innovation Affect Satisfaction and Loyalty: The Case of Mongolian E-Bank" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-4 , June 2021, URL: https://www.ijtsrd.compapers/ijtsrd42507.pdf Paper URL: https://www.ijtsrd.commanagement/management-development/42507/the-study-of-service-innovation-affect-satisfaction-and-loyalty-the-case-of-mongolian-ebank/myagmardorj-ganzorig
%0 Journal Article
%1 noauthororeditor
%A Ganzorig, Myagmardorj
%D 2021
%J International Journal of Trend in Scientific Research and Development
%K E-Bank Innovation Loyalty Satisfaction Service
%N 4
%P 1166-1168
%T The Study of Service Innovation Affect Satisfaction and Loyalty The Case of Mongolian E Bank
%U https://www.ijtsrd.commanagement/management-development/42507/the-study-of-service-innovation-affect-satisfaction-and-loyalty-the-case-of-mongolian-ebank/myagmardorj-ganzorig
%V 5
%X This research aims to investigate the relationship between service innovation, satisfaction and loyalty of the e bank sector in Mongolia. The survey respondents were collected from a total of 203 completed questionnaires. This research uses a statistic method of descriptive, factor, correlation, and regression analysis by SPSS software. Data was collected through the web based survey. As a result of this research, service innovation SI has a positive significant influence on loyalty L H1 supported and customer satisfaction CS H2 supported. Myagmardorj Ganzorig "The Study of Service Innovation Affect Satisfaction and Loyalty: The Case of Mongolian E-Bank" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-4 , June 2021, URL: https://www.ijtsrd.compapers/ijtsrd42507.pdf Paper URL: https://www.ijtsrd.commanagement/management-development/42507/the-study-of-service-innovation-affect-satisfaction-and-loyalty-the-case-of-mongolian-ebank/myagmardorj-ganzorig
@article{noauthororeditor,
abstract = {This research aims to investigate the relationship between service innovation, satisfaction and loyalty of the e bank sector in Mongolia. The survey respondents were collected from a total of 203 completed questionnaires. This research uses a statistic method of descriptive, factor, correlation, and regression analysis by SPSS software. Data was collected through the web based survey. As a result of this research, service innovation SI has a positive significant influence on loyalty L H1 supported and customer satisfaction CS H2 supported. Myagmardorj Ganzorig "The Study of Service Innovation Affect Satisfaction and Loyalty: The Case of Mongolian E-Bank" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-4 , June 2021, URL: https://www.ijtsrd.compapers/ijtsrd42507.pdf Paper URL: https://www.ijtsrd.commanagement/management-development/42507/the-study-of-service-innovation-affect-satisfaction-and-loyalty-the-case-of-mongolian-ebank/myagmardorj-ganzorig
},
added-at = {2021-07-15T11:34:04.000+0200},
author = {Ganzorig, Myagmardorj},
biburl = {https://www.bibsonomy.org/bibtex/2c7f77c5bda5ccecd15f8a7a358b020c0/ijtsrd},
interhash = {7a0e66e1d8f626d1495c6a7aaefd0fe2},
intrahash = {c7f77c5bda5ccecd15f8a7a358b020c0},
issn = {2456-6470},
journal = {International Journal of Trend in Scientific Research and Development},
keywords = {E-Bank Innovation Loyalty Satisfaction Service},
language = {english},
month = jun,
number = 4,
pages = {1166-1168},
timestamp = {2021-07-15T11:34:04.000+0200},
title = {The Study of Service Innovation Affect Satisfaction and Loyalty The Case of Mongolian E Bank
},
url = {https://www.ijtsrd.commanagement/management-development/42507/the-study-of-service-innovation-affect-satisfaction-and-loyalty-the-case-of-mongolian-ebank/myagmardorj-ganzorig},
volume = 5,
year = 2021
}