Online catalogs what users and librarians want : an OCLC report
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(2009)

In 2008, OCLC conducted focus groups, administered a pop-up survey on WorldCat.org—OCLC’s freely available end user interface on the Web—and conducted a Web-based survey of librarians worldwide. ... The findings indicate, among other things, that although library catalogs are often thought of as discovery tools, the catalog’s delivery-related information is just as important to end users.
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