COLLAGEN: A Collaboration Manager for Software Interface Agents

, and . User Modeling and User-Adapted Interaction 8 (3--4): 315--350 (1998)


We have implemented an application-independent collaboration manager, called Collagen, based on the SharedPlan theory of discourse, and used it to build a software interface agent for a simple air travel application. The software agent provides intelligent, mixed initiative assistance without requiring natural language understanding. A key benefit of the collaboration manager is the automatic construction of an interaction history which is hierarchically structured according to the user's and agent's goals and intentions.

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