@wise-kassel

Designing for Cultural Values: Towards a Theory-motivated Method for Culture-sensitive Adaptation of Information Systems

, , and . Proceedings of the 55th Hawaii International Conference on System Sciences, Hawaii International Conference on System Sciences, (2022)

Abstract

To ensure that an intended target group accepts and uses an information system (IS) is a major challenge for service systems engineering and a key interest in IS research. On the one hand, individuals’ cultural values affect their willingness to use an IS; on the other hand, information technology (IT) is neither value-neutral and, thus, also affects IT acceptance and usage. Therefore, the adaptation of IS should consider both sources of value. Thus, in this paper, we present the theory-driven design of a method for culturesensitive IS adaptation that draws on IT-culture conflict theory. Our two-fold evaluation approach results show that the method enables to create feasible results for developing culture-sensitive design solutions for IS. As a theoretical contribution, we contribute to the exploration of culture in IS development; as a practical contribution, we provide guidance in how to adapt IS for specific target groups.

Links and resources

Tags

community

  • @ls_leimeister
  • @wise-kassel
  • @dblp
@wise-kassel's tags highlighted