The Design with Intent Method: A design tool for influencing user behaviour
Applied Ergonomics, 41 (3):
382-392 (2010)Abstract
Using product and system design to influence user behaviour offers potential for improving performance and
reducing user error, yet little guidance is available at the concept generation stage for design teams briefed
with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for
designers working in this area, illustrated via application to an everyday human-technology interaction
problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The
example application results in a range of feasible design concepts which are comparable to existing
developments in ATM design, demonstrating that the method has potential for development and application as
part of a user-centred design process