Some studies of computerized interviews particularly those that
deal with personally sensitive topics demonstrate that people
have a preference for automated interviews versus live interviews.
To explore this phenomenon, we administered four openended
questions after participants were screened for problem
drinking by both an automated and a human telephone interviewer.
Both interviews administered AUDIT (Alcohol Use Disorders
Identification Test) for assessing problem drinking.
Individuals were recruited into the study who responded to ads
in daily papers. Sixty-two percent of the participants preferred
the human interviewer and only 3\% among these expressed a
concern about confidentiality of the interview. Among the 22\%
who preferred the automated interview, 32\% indicated confidentiality
as a reason for their preference.
American Medical Informatics Association's Annual Presentations Proceedings
year
2004
pages
956--959
publisher
IOS Press
posted-at
2006-01-11 11:54:37
priority
0
citeulike-article-id
461878
comment
The authors show that, even if some other studies have shown that people prefer computer based interview system for their anonymity, they often feel more comfortable with a human and prefer an human interviewer.
%0 Conference Paper
%1 farzanfar04computerbased
%A Farzanfar, R.
%A Migneault, J. P.
%A Rubin, A.
%A Friedman, R. F.
%A Marks, L.
%B American Medical Informatics Association's Annual Presentations Proceedings
%C Amsterdam
%D 2004
%E Fierschi, M.
%I IOS Press
%K attitude, dialogue, evaluation, health, interview, telephone, tlc, user
%P 956--959
%T Computer-based and live interviews on problem drinking: Users' attitudes
%U http://cmbi.bjmu.edu.cn/news/report/2004/medinfo2004/pdffiles/papers/5721Farzanfar.pdf
%X Some studies of computerized interviews particularly those that
deal with personally sensitive topics demonstrate that people
have a preference for automated interviews versus live interviews.
To explore this phenomenon, we administered four openended
questions after participants were screened for problem
drinking by both an automated and a human telephone interviewer.
Both interviews administered AUDIT (Alcohol Use Disorders
Identification Test) for assessing problem drinking.
Individuals were recruited into the study who responded to ads
in daily papers. Sixty-two percent of the participants preferred
the human interviewer and only 3\% among these expressed a
concern about confidentiality of the interview. Among the 22\%
who preferred the automated interview, 32\% indicated confidentiality
as a reason for their preference.
@inproceedings{farzanfar04computerbased,
abstract = {{Some studies of computerized interviews particularly those that
deal with personally sensitive topics demonstrate that people
have a preference for automated interviews versus live interviews.
To explore this phenomenon, we administered four openended
questions after participants were screened for problem
drinking by both an automated and a human telephone interviewer.
Both interviews administered AUDIT (Alcohol Use Disorders
Identification Test) for assessing problem drinking.
Individuals were recruited into the study who responded to ads
in daily papers. Sixty-two percent of the participants preferred
the human interviewer and only 3\% among these expressed a
concern about confidentiality of the interview. Among the 22\%
who preferred the automated interview, 32\% indicated confidentiality
as a reason for their preference.}},
added-at = {2010-12-17T18:47:41.000+0100},
address = {Amsterdam},
author = {Farzanfar, R. and Migneault, J. P. and Rubin, A. and Friedman, R. F. and Marks, L.},
biburl = {https://www.bibsonomy.org/bibtex/285c66fa9fe8212407c34decc06e73047/mortimer_m8},
booktitle = {American Medical Informatics Association's Annual Presentations Proceedings},
citeulike-article-id = {461878},
citeulike-linkout-0 = {http://cmbi.bjmu.edu.cn/news/report/2004/medinfo2004/pdffiles/papers/5721Farzanfar.pdf},
comment = {The authors show that, even if some other studies have shown that people prefer computer based interview system for their anonymity, they often feel more comfortable with a human and prefer an human interviewer.},
editor = {Fierschi, M.},
interhash = {db20af21f39e525d93cf6c72ebb5d28a},
intrahash = {85c66fa9fe8212407c34decc06e73047},
keywords = {attitude, dialogue, evaluation, health, interview, telephone, tlc, user},
pages = {956--959},
posted-at = {2006-01-11 11:54:37},
priority = {0},
publisher = {IOS Press},
timestamp = {2010-12-20T11:11:25.000+0100},
title = {{Computer-based and live interviews on problem drinking: Users' attitudes}},
url = {http://cmbi.bjmu.edu.cn/news/report/2004/medinfo2004/pdffiles/papers/5721Farzanfar.pdf},
year = 2004
}