%0 Journal Article %1 noauthororeditor %A Hidalgo, Muñoz Martiñon Rodolfo Robles Ramírez Diana P. Vanessa Zamudio %D 2017 %J International Journal of Trend in Scientific Research and Development %K and attention of processes processing productivity simulation %N 5 %P 75-78 %T Evaluation of the Process of Attention using the Simulation of Processes %U http://www.ijtsrd.com/other-scientific-research-area/other/2231/evaluation-of-the-process-of-attention-using-the-simulation-of-processes/muñoz-martiñon-rodolfo %V 1 %X The present work aims to perform an evaluation of the customer service process in the service area, for which a study using a reliability of 90% with the process simulation technique was carried out. A descriptive - analytical methodology was developed with a sample of 68 time points for each area of the care process. The results obtained helped to measure the productivity of the service process, resulting in a productivity of 89.31%. Muñoz Martiñon Rodolfo, | Robles Ramírez Diana P. | Vanessa Zamudio Hidalgo"Evaluation of the Process of Attention using the Simulation of Processes" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-1 | Issue-5 , August 2017, URL: http://www.ijtsrd.com/papers/ijtsrd2231.pdf http://www.ijtsrd.com/other-scientific-research-area/other/2231/evaluation-of-the-process-of-attention-using-the-simulation-of-processes/muñoz-martiñon-rodolfo

@article{noauthororeditor, abstract = {The present work aims to perform an evaluation of the customer service process in the service area, for which a study using a reliability of 90% with the process simulation technique was carried out. A descriptive - analytical methodology was developed with a sample of 68 time points for each area of the care process. The results obtained helped to measure the productivity of the service process, resulting in a productivity of 89.31%. Muñoz Martiñon Rodolfo, | Robles Ramírez Diana P. | Vanessa Zamudio Hidalgo"Evaluation of the Process of Attention using the Simulation of Processes" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-1 | Issue-5 , August 2017, URL: http://www.ijtsrd.com/papers/ijtsrd2231.pdf http://www.ijtsrd.com/other-scientific-research-area/other/2231/evaluation-of-the-process-of-attention-using-the-simulation-of-processes/muñoz-martiñon-rodolfo }, added-at = {2018-09-01T06:27:04.000+0200}, author = {Hidalgo, Muñoz Martiñon Rodolfo Robles Ramírez Diana P. Vanessa Zamudio}, biburl = {https://www.bibsonomy.org/bibtex/28741aff21331651b09e4eb5add995c6a/ijtsrd}, interhash = {82a605b3e19a10b04ffa1a4ee3b57706}, intrahash = {8741aff21331651b09e4eb5add995c6a}, issn = {2456-6470}, journal = {International Journal of Trend in Scientific Research and Development}, keywords = {and attention of processes processing productivity simulation}, language = {English}, month = aug, number = 5, pages = {75-78}, timestamp = {2018-10-02T11:01:27.000+0200}, title = {Evaluation of the Process of Attention using the Simulation of Processes }, url = {http://www.ijtsrd.com/other-scientific-research-area/other/2231/evaluation-of-the-process-of-attention-using-the-simulation-of-processes/muñoz-martiñon-rodolfo}, volume = 1, year = 2017 }