Can you ever trust a wiki?: impacting perceived trustworthiness in wikipedia
A. Kittur, B. Suh, and E. Chi. Proceedings of the 2008 ACM conference on Computer supported cooperative work, page 477--480. New York, NY, USA, ACM, (2008)
DOI: 10.1145/1460563.1460639
Abstract
Wikipedia has become one of the most important information resources on the Web by promoting peer collaboration and enabling virtually anyone to edit anything. However, this mutability also leads many to distrust it as a reliable source of information. Although there have been many attempts at developing metrics to help users judge the trustworthiness of content, it is unknown how much impact such measures can have on a system that is perceived as inherently unstable. Here we examine whether a visualization that exposes hidden article information can impact readers' perceptions of trustworthiness in a wiki environment. Our results suggest that surfacing information relevant to the stability of the article and the patterns of editor behavior can have a significant impact on users' trust across a variety of page types.
%0 Conference Paper
%1 Kittur:2008:YET:1460563.1460639
%A Kittur, Aniket
%A Suh, Bongwon
%A Chi, Ed H.
%B Proceedings of the 2008 ACM conference on Computer supported cooperative work
%C New York, NY, USA
%D 2008
%I ACM
%K collaboration trust visualization wikipedia
%P 477--480
%R 10.1145/1460563.1460639
%T Can you ever trust a wiki?: impacting perceived trustworthiness in wikipedia
%U http://doi.acm.org/10.1145/1460563.1460639
%X Wikipedia has become one of the most important information resources on the Web by promoting peer collaboration and enabling virtually anyone to edit anything. However, this mutability also leads many to distrust it as a reliable source of information. Although there have been many attempts at developing metrics to help users judge the trustworthiness of content, it is unknown how much impact such measures can have on a system that is perceived as inherently unstable. Here we examine whether a visualization that exposes hidden article information can impact readers' perceptions of trustworthiness in a wiki environment. Our results suggest that surfacing information relevant to the stability of the article and the patterns of editor behavior can have a significant impact on users' trust across a variety of page types.
%@ 978-1-60558-007-4
@inproceedings{Kittur:2008:YET:1460563.1460639,
abstract = {Wikipedia has become one of the most important information resources on the Web by promoting peer collaboration and enabling virtually anyone to edit anything. However, this mutability also leads many to distrust it as a reliable source of information. Although there have been many attempts at developing metrics to help users judge the trustworthiness of content, it is unknown how much impact such measures can have on a system that is perceived as inherently unstable. Here we examine whether a visualization that exposes hidden article information can impact readers' perceptions of trustworthiness in a wiki environment. Our results suggest that surfacing information relevant to the stability of the article and the patterns of editor behavior can have a significant impact on users' trust across a variety of page types.},
acmid = {1460639},
added-at = {2011-06-29T23:46:16.000+0200},
address = {New York, NY, USA},
author = {Kittur, Aniket and Suh, Bongwon and Chi, Ed H.},
biburl = {https://www.bibsonomy.org/bibtex/2c6950fab2c1ad34ebe9abcf2a788ce07/poeschko},
booktitle = {Proceedings of the 2008 ACM conference on Computer supported cooperative work},
description = {Can you ever trust a wiki?},
doi = {10.1145/1460563.1460639},
interhash = {56aeedbcd4b84c7ed4fc3e3d9150f7df},
intrahash = {c6950fab2c1ad34ebe9abcf2a788ce07},
isbn = {978-1-60558-007-4},
keywords = {collaboration trust visualization wikipedia},
location = {San Diego, CA, USA},
numpages = {4},
pages = {477--480},
publisher = {ACM},
series = {CSCW '08},
timestamp = {2011-06-29T23:46:16.000+0200},
title = {Can you ever trust a wiki?: impacting perceived trustworthiness in wikipedia},
url = {http://doi.acm.org/10.1145/1460563.1460639},
year = 2008
}