Patient flow analysis and the delivery of radiology service†
Socio-Economic Planning Sciences, 10 (4):
159--166 (1976)DOI: 10.1016/0038-0121(76)90017-3
Abstract
In recent years there has been an increased awareness regarding the cost of radiologic health care, and the patient delays encountered in the delivery to the consumer. The purpose of this paper is to demonstrate that, at least in one case in the Diagnostic Radiology Department at Temple University, the assumption that better service can be given to patients provided more technicians and orderlies are available, is not valid. The facts tend to indicate that the real problem lies in scheduling techniques, and improved utilization of available equipment. Therefore, it is safe to conclude that for improved radiologic services, the emphasis should be directed towards the design of the management systems and scheduling techniques, and not the staff and/or facilities.