%0 Book %1 freeland2003ultimate %A Freeland, John G. %D 2003 %K CRM %T The Ultimate CRM Handbook

@book{freeland2003ultimate, added-at = {2011-02-14T00:30:46.000+0100}, author = {Freeland, John G.}, biburl = {https://www.bibsonomy.org/bibtex/2aa2cfffab2c3d7dc8e2f984060708a73/m.niesiobedzki}, interhash = {4997505384471a0df2f50c2c1b71f847}, intrahash = {aa2cfffab2c3d7dc8e2f984060708a73}, keywords = {CRM}, timestamp = {2011-02-14T00:30:46.000+0100}, title = {The Ultimate CRM Handbook}, year = 2003 }