%0 Journal Article %1 McCollKennedy:2006p4966 %A McColl-Kennedy, J %A Smith, A %D 2006 %J espace.library.uq.edu.au %K emotion evaluation %T Customer Emotions in Service Failure and Recovery Encounters %U http://espace.library.uq.edu.au/eserv/UQ:71242/Pre_print_FINAL_Emotions_Chapter.pdf

@article{McCollKennedy:2006p4966, added-at = {2008-08-04T09:16:55.000+0200}, author = {McColl-Kennedy, J and Smith, A}, biburl = {https://www.bibsonomy.org/bibtex/2c1d145caaf3e560d53c4d4bcadb219d4/anrcare}, date-added = {2008-08-04 08:42:51 +0200}, date-modified = {2008-08-04 08:42:51 +0200}, interhash = {5366daab2dd429dfd0b934530ae1e3e3}, intrahash = {c1d145caaf3e560d53c4d4bcadb219d4}, journal = {espace.library.uq.edu.au}, keywords = {emotion evaluation}, local-url = {file://localhost/Users/cedric_bach/Documents/Papers/2006/McColl-Kennedy/espace.library.uq.edu.au%202006%20McColl-Kennedy.pdf}, month = Jan, pmid = {1315994896223016317related:fZWZu2JaQxIJ}, rating = {0}, read = {Yes}, timestamp = {2008-08-04T11:16:51.000+0200}, title = {Customer Emotions in Service Failure and Recovery Encounters}, uri = {papers://63878A5C-413C-4F55-964E-6E4B0F84A173/Paper/p4966}, url = {http://espace.library.uq.edu.au/eserv/UQ:71242/Pre_print_FINAL_Emotions_Chapter.pdf}, year = 2006 }