%0 Book %1 GVK360335896 %A Cleveland, Brad %A Mayben, Julia %A Greff, Günter %B Call-Center-Profi %C Wiesbaden %D 2002 %I Gabler %K Betriebliche_Information_und_Kommunikation Call_Center Management Marketing Unternehmen %T Call Center Management %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+360335896&sourceid=fbw_bibsonomy %7 2. Nachdr %@ 340919570X

@book{GVK360335896, added-at = {2009-08-21T12:12:59.000+0200}, address = {Wiesbaden}, author = {Cleveland, {Brad} and Mayben, {Julia} and Greff, {Günter}}, biburl = {https://www.bibsonomy.org/bibtex/2b9865a91fdb350a18d718756a52cfdb5/fbw_hannover}, edition = {2. Nachdr}, interhash = {57b35bff816c4e308c54df28bb391dfc}, intrahash = {b9865a91fdb350a18d718756a52cfdb5}, isbn = {340919570X}, keywords = {Betriebliche_Information_und_Kommunikation Call_Center Management Marketing Unternehmen}, pagetotal = {319}, ppn_gvk = {360335896}, publisher = {Gabler}, series = {Call-Center-Profi}, subtitle = {Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern}, timestamp = {2009-08-21T12:13:49.000+0200}, title = {Call Center Management}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+360335896&sourceid=fbw_bibsonomy}, year = 2002 }